Day: October 16, 2024

Atlassian Analytics – Partial Data availability for some Atlassian Analytics customers

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Oct 17, 07:10 UTC
Resolved – This incident has been resolved.

Oct 17, 07:08 UTC
Update – All impacted data for all customers is now successfully restored. Closing the incident communication.

Oct 16, 11:04 UTC
Update – Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a small subset of customers. Next update in 12 hours or the the issue is fully resolved.

Oct 15, 22:34 UTC
Update – Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a subset of customers. Next update in 12 hours or the the issue is fully resolved.

Oct 15, 13:06 UTC
Monitoring – We have remediated data issues for Jira, Opsgenie, and JSM tables. There is one outstanding issue with Confluence tables we are working to resolve. Next update in 12 hours or when the issue is fully resolved.

Oct 15, 00:08 UTC
Update – We are continuing to remediate data for impacted customers. Next update in 12 hours

Oct 14, 11:53 UTC
Update – Root cause of the issue identified and fixed. Data remediation for impacted customers is in progress. Next update in 12 hours.

Oct 14, 05:39 UTC
Investigating – Some Atlassian Analytics customers could experience partial data availability, due to a bug in data migrations across regions. Root cause is identified and we are actively working towards a fix as well as remediating impacted customer data.

OneLogin – OneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service.

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October 16, 2024 6:06AM PDT
Investigating – OneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service.

October 16, 2024 7:06AM PDT
Investigating – Teams are investigating the ongoing issue, there is no current ETA for a resolution.

October 16, 2024 7:47AM PDT
Investigating – Our Team has started to remediate the situation and an increasing number of users are successfully accessing the portal page, other services are working as normal.

October 16, 2024 8:43AM PDT
Investigating – We continue to see improvements. Many users are successfully accessing the portal page and other services are working as normal.

October 16, 2024 9:48AM PDT
Investigating – We continue to see improvements. Many users are successfully accessing the portal page and other services are working as normal.

October 16, 2024 10:57AM PDT
Investigating – Our engineers continue to see improvements. Many users are successfully accessing the portal page and other services are working as normal.

October 16, 2024 11:29AM PDT
Investigating – Our engineers continue to see improvements. Many users are successfully accessing the portal page and other services are working as normal.

October 16, 2024 12:52PM PDT
Identified – Our engineering team has identified the issue and is implemented mitigation steps. We continue to see improvements for users accessing the portal and other services are working as normal.

October 16, 2024 1:44PM PDT
Identified – Our engineering team has identified the issue and is implemented mitigation steps. We continue to see improvements for users accessing the portal and other services are working as normal.

October 16, 2024 2:12PM PDT
Monitoring – Our engineering team has identified the issue and is completed mitigation steps. We continue to see improvements for users accessing the portal and other services are working as normal.

October 16, 2024 2:45PM PDT
Resolved – The incident is now resolved, engineers have mitigated the issue.