Day: October 31, 2024

Guard – Admin hub not responding

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Nov 1, 05:22 UTC
Resolved – Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.

Nov 1, 05:03 UTC
Monitoring – We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.

Nov 1, 05:01 UTC
Identified – We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.

Nov 1, 04:37 UTC
Investigating – We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com.

Once we identify the root cause, we will provide more details.

New Relic – Data Processing and Alerts Delays in EU Region

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Nov 1, 03:11 UTC
Resolved – Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data.

The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

Nov 1, 02:34 UTC
Monitoring – We are seeing signs of recovery and will continue to monitor affected services.

Nov 1, 02:09 UTC
Identified – Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

Nov 1, 01:41 UTC
Update – We are continuing to investigate this interruption with our cloud provider.

Nov 1, 01:09 UTC
Investigating – Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data.

We are investigating this interruption and have escalated to our cloud provider.