Day: November 19, 2024

OneLogin – November Release Scheduled for Tonight

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November 19, 2024 12:08PM PST
Scheduled – November Release is scheduled for tonight, November 19 , 2024 from 5:30 pm to 9:30 pm Pacific Time. No downtime is expected for any of our services. We suggest not making any major changes until the maintenance window is completed. You can read about our release at https://onelogin.service-now.com/support?id=kb_article&sys_id=1e031d0f1bf196109a47ec29b04bcbd5

November 19, 2024 7:30PM PST
Active – Scheduled maintenance is beginning. We suggest not making any major changes until after the maintenance window is complete.

November 19, 2024 11:30PM PST
Completed – Scheduled maintenance is now complete

Make – Scheduled infrastructure maintenance

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Nov 20, 00:00 CET
Completed – The scheduled maintenance has been completed.

Nov 19, 22:00 CET
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 15:09 CET
Scheduled – Dear customer,

We are writing to inform you about an upcoming Scheduled infrastructure maintenance on 19th Nov.
This maintenance will take place between 22:00-00:00, CET.

How will this impact your workload?

Our underlying infrastructure will be under maintenance upon our cloud provider request, some of the following services may be affected for a short period:
– Some shared hooks created during maintenance might not be accepted or processed.
– Logging into the platform might be not possible.
– New subscribers might face issues registering.
– Password reset might not be available.
– Emails and notifications might be delayed.
– Some payments for subscription plans might not be accepted.

We will inform you once the maintenance is completed.

If you have any questions, please do not hesitate to reach out to our support team.

Thank you very much.
Kind regards,
Your Make Team

[Affected zones: “eu1.make.com”,”eu2.make.com”]

GitLab – Error when installing GitLab for Jira Cloud app

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November 19, 2024 11:27 UTC
Investigating – We’re aware of an issue with installing the GitLab for Jira Cloud app from Atlassian Marketplace and are investigating. See more details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18872

November 19, 2024 12:08 UTC
Identified – We’ve identified the root cause and are currently working on a merge request to fix the issue. See more details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18872

November 19, 2024 12:51 UTC
Identified – The merge request to fix the issue is still in progress, but expected to complete shortly. We will confirm when it has been merged or provide another update sooner if relevant. See more details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18872

November 19, 2024 14:19 UTC
Identified – The fix has been merged and is currently being deployed to production. We will confirm when deployment has completed or provide another update sooner if relevant. See more details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18872

November 19, 2024 22:02 UTC
Monitoring – The fix has been deployed to production and has been tested; we believe that issues with the GitLab for Jira Cloud application are resolved; we are monitoring to confirm. See more details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18872

November 19, 2024 22:18 UTC
Resolved – We have verified that GitLab for Jira Cloud application issues have been fixed. We are resolving this incident; any further updates will be posted to https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18872

Okta – Resolved Service Disruption

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At 8:40am on November 19th PST, the OIN team became aware of an Import issue with the Paylocity OIN integration affecting customers on all cells of the Okta Workforce Identity Cloud environment. During this time customers may experience import roadblocks. Okta recommends not running imports from Paylocity during this investigation.

Okta Engineering is investigating and working to resolve this as quickly as possible.
We’ll provide an update in 30 minutes, or sooner if additional information becomes available.

SendGrid – Intermmittent login issues after adding credentials

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Nov 19, 09:44 PST
Resolved – This incident has been resolved. All systems are operating normally at this time.

Nov 19, 08:48 PST
Monitoring – Our engineers have applied a fix and are monitoring the results, we will provide an update in an hour or as soon as more updates become available

Nov 19, 07:22 PST
Investigating – Starting 6:43 AM PT (exact time will be determined soon), our engineers began investigating issues when accessing the account using credentials as username and password. When adding the right credentials, users receive an error of ‘Your username or password is invalid’.

This is only affecting password users, meaning that SSO users are not affected.

This does not affect mail send.

Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.