Day: November 27, 2024

Nov 27, 12:03 UTC
Resolved – Our Engineering team identified and resolved the networking issue in our SFO3 region.

From 10.02 UTC to 11:44 UTC, users may have experienced connectivity issues, latency, and timeout errors while interacting with Droplet-based services and App Platform.

The impact has been mitigated and services should be working normally at this time.

If you continue to experience problems, please open a ticket with our support team. Thank you for your patience and we apologize for any inconvenience.

Nov 27, 11:44 UTC
Monitoring – Our engineering team has implemented a fix to resolve the networking issue in our SFO3 region. Users should no longer encounter connectivity issues, latency, and timeout errors while interacting with Droplet-based services and App Platform.

We will post an update as soon as the issue is fully resolved.

Nov 27, 11:31 UTC
Identified – As of 11:03 UTC, our Engineering team has identified the cause of the networking issue in our SFO3 region and is actively working on a fix. During this time users may experience connectivity issues, latency, and timeout errors while interacting with Droplet-based services and App Platform.

We will post an update as soon as additional information is available.

Nov 27, 11:03 UTC
Investigating – As of 10.02 UTC, our Engineering team is investigating an issue related to the SFO3 network maintenance here: https://status.digitalocean.com/incidents/rk0qtczt9j1c

During this time users may experience connectivity issues, latency, and timeout errors while interacting with Droplet-based services and App Platform.

We apologize for the inconvenience and will share an update once we have more information.

Nov 27, 12:00 UTC
Completed – The scheduled maintenance has been completed.

Nov 27, 10:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 25, 10:11 UTC
Scheduled – Start: 2024-11-27 10:00 UTC
End: 2024-11-27 14:00 UTC

During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity or increased latency for a brief period of time. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket