Status Tracker v0.23
Incident began at 2024-10-03 00:00 and ended at 2024-11-25 23:00 (all times are US/Pacific).
As of 11/25, our fix has rolled out to 100% of the affected registrations. Topic fanouts to affected registrations should now be succeeding.
Affected products: Cloud Messaging
Nov 29, 03:02 PST
Resolved – After further monitoring, this incident is now considered resolved. Box Notes Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Nov 29, 02:42 PST
Monitoring – Our team has taken steps to remediate this issue and is seeing improvement on Box Notes service. We are continuing to monitor for any additional impact.
Nov 29, 02:30 PST
Update – Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Nov 29, 02:28 PST
Investigating – Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to create or edit Box Notes. We will provide additional information as it becomes available.
Nov 29, 01:42 PST
Resolved – Our team has deployed a fix, and real time edits are working as expected now.
Nov 29, 01:00 PST
Investigating – Starting 11:30 PM PST, we started experiencing issues with realtime editing on multiplayer workspaces. Our engineering team is notified about it and they are working to resolve the issue. We will provide more updates as and when they become available.