Month: November 2024

Workplace from Meta – [Some disruptions]: Admin Panel

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Workplace Insights vs. Post Issue: Inconsistent Reaction Data

When analyzing post data using Workplace insights, users may encounter an issue where the reaction data is not displayed correctly. This can lead to inconsistencies between the actual number of reactions on a post and the data shown in the full detailed post insights.

Affected Areas:
– Top Posts insights: The volume of reaction data may be incorrect.
– Group Metrics: The volume of reaction data may be incorrect.
– Post Insights engagement data: The volume of reaction data may be incorrect.

Jira – previews are not available in some cases

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Nov 22, 16:22 UTC
Resolved – Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Nov 22, 16:03 UTC
Monitoring – We have identified the root cause of the issue of previews not being available for some attachments and mitigated the problem for new uploads and frequently viewed files that were affected by this issue. The rest of the previews are gradually being regenerated. We are now monitoring this closely.

Nov 22, 12:23 UTC
Identified – We continue to work on resolving the previews unavailability for Confluence and Jira attachments. We have identified the root cause and expect recovery shortly.

The issue will not be seen (ie., preview will be available) for new attachment uploads.
We are working on remediating the impacted previews.

Nov 22, 11:11 UTC
Investigating – We are investigating reports of intermittent errors for some Confluence and Jira Cloud customers where attachment previews are not loading. The attachments are available for download. We will provide more details once we identify the root cause.

Confluence – previews are not available in some cases

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Nov 22, 16:22 UTC
Resolved – Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Nov 22, 16:03 UTC
Monitoring – We have identified the root cause of the issue of previews not being available for some attachments and mitigated the problem for new uploads and frequently viewed files that were affected by this issue. The rest of the previews are gradually being regenerated. We are now monitoring this closely.

Nov 22, 12:23 UTC
Identified – We continue to work on resolving the previews unavailability for Confluence and Jira attachments. We have identified the root cause and expect recovery shortly.

The issue will not be seen (ie., preview will be available) for new attachment uploads.
We are working on remediating the impacted previews.

Nov 22, 11:11 UTC
Investigating – We are investigating reports of intermittent errors for some Confluence and Jira Cloud customers where attachment previews are not loading. The attachments are available for download. We will provide more details once we identify the root cause.

SendGrid – Links in emails resulting in ‘Site can’t be reached’ error.

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Nov 22, 07:51 PST
Resolved – Our engineers have concluded the monitoring status and now all services are back to normal. Links can now be accessed. This incident is officially resolved.

Nov 22, 07:32 PST
Monitoring – Our engineers have applied a fix and are currently monitoring the results of all services. We’ll be monitoring the fix and provide more updates as soon as they become available.

Nov 22, 06:49 PST
Update – We are continuing to investigate this issue, our engineers are actively looking to understand the root cause and we will be providing updates as soon as they become available.

Nov 22, 04:52 PST
Investigating – Starting around 3 AM on 22nd November, 2024 our engineers began investigating an issue with clicking SSL click tracked links in emails wherein the recipients are receiving 500 Origin Error. The origin server is not reachable or returns an error.

The issue has only been observed so far for customers using KeyCDN for their SSL click tracking configuration.

Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

GitLab – Importing with GitHub, Bitbucket Server, and Gitea importer offline

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July 11, 2024 06:22 UTC
Investigating – Migration by direct transfer and importing with GitHub, Bitbucket Server, and Gitea importer is currently offline and we are currently investigating the cause. We will update the status page when more information becomes available.

July 11, 2024 06:29 UTC
Investigating – Migration by direct transfer and importing with GitHub, Bitbucket Server, and Gitea importer is currently offline and we are investigating the cause. We will update the status page when more information becomes available.

August 13, 2024 08:11 UTC
Investigating – Migration by direct transfer and importing with GitHub, Bitbucket Server, and Gitea importer is currently offline and we are investigating the cause. We will update the status page when more information is available.

October 9, 2024 08:22 UTC
Investigating – Migration by direct transfer and importing with GitHub, Bitbucket Server, and Gitea importer is currently offline. We are working to restore the import functionality. We do not have an estimated resolution date at this time.

November 22, 2024 11:59 UTC
Investigating – Import with GitHub, Bitbucket Server, and Gitea remains offline and we continue efforts to restore functionality. Migration by Direct Transfer is now re-enabled with improved functionality on GitLab.com. See details at https://docs.gitlab.com/ee/user/project/import/index.html#user-contribution-and-membership-mapping

Supabase – Compute capacity issues observed in the eu-west-3b availability zone

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Nov 22, 09:27 UTC
Resolved – This incident has been resolved.

Nov 21, 12:46 UTC
Identified – We have identified an issue with our cloud provider regarding insufficient compute capacity in the eu-west-3b availability zone.
We have disabled the ability to restart projects, compute or database version upgrades within eu-west-3b.

Project provisioning in eu-west-3, as well as all operations for projects located in the eu-west-3a and eu-west-3c availability zones are available.

Nov 21, 12:43 UTC
Investigating – We are currently investigating this issue.

Dropbox – Scheduled maintenance

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Nov 22, 01:00 UTC
Completed – The scheduled maintenance has been completed.

Nov 22, 00:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 15, 22:05 UTC
Scheduled – Dropbox will be performing routine maintenance on November 21, 2024 starting at 4:00 PM (Pacific). You may not be able to access Dropbox for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruption to you.

Make – Scheduled infrastructure maintenance

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Nov 22, 01:00 CET
Completed – The scheduled maintenance has been completed.

Nov 21, 23:00 CET
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 15:14 CET
Scheduled – Dear customer,

We are writing to inform you about an upcoming Scheduled infrastructure maintenance on 21st Nov.
This maintenance will take place between 23:00-01:00, CET.

How will this impact your workload?

Our underlying infrastructure will be under maintenance upon our cloud provider request, some of the following services may be affected for a short period:
– Some shared hooks created during maintenance might not be accepted or processed.
– Logging into the platform might be not possible.
– New subscribers might face issues registering.
– Password reset might not be available.
– Emails and notifications might be delayed.
– Some payments for subscription plans might not be accepted.

We will inform you once the maintenance is completed.

If you have any questions, please do not hesitate to reach out to our support team.

Thank you very much.
Kind regards,
Your Make Team

[Affected zones: “eu1.make.celonis.com”]

Discord – Issue preventing some bot interactions

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Nov 21, 15:21 PST
Resolved – This issue has been resolved.

Nov 21, 12:59 PST
Monitoring – A fix has been implemented and we are monitoring the results.

Nov 21, 12:15 PST
Identified – An issue is causing some bot interactions to fail. You may see errors such as “Interaction Failed” when attempting to interact with a bot. We’ve identified the issue and are working on a fix.