Day: December 5, 2024

Dec 5, 11:04 PST
Resolved – The issue has been Resolved — authentication to the Pipedrive integration should now be working

On December 5th, we experienced an issue that caused account connections to the Pipedrive integration to return errors when Zaps where trying to run.

We’ve resolved this issue and replayed all affected Zap runs. If you are still seeing that error with the authenticate to your Pipedrive account, please reconnect that account: https://zpr.io/WsZLA6GJSnSt

If you are still running with the authentication of your Pipedrive account on Zapier after that, please reach out to our Support Team: https://zapier.com/app/get-help

We appreciate your patience during this incident and apologies for any inconvenience this might have caused.

Dec 5, 08:40 PST
Update – Our engineering team has now replayed held runs that were affected by this directly.

If you still see any held runs, then there are a few quick steps we recommend.

If this has not been done yet, reconnect the app on your Pipedrive apps connection page ( https://zapier.com/app/connections/pipedrive ) in this fashion: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections#h_01H90TMQPTCFW2X263FFKVGHR8

If this does not reconnect fully, Add a new connection on that page, using the “Add connection” option in the upper right of the app page itself.

If a new connection is added, you’ll need to ensure any Zaps using the previous Pipedrive account are updated and republished.

Once this has been reconnected in either way, you should have no issue replaying any held runs in this fashion: https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-Zap-runs

We will continue to monitor this incident, to make sure all is good moving forward and will give you an update directly as soon as this is fully resolved. Please contact our Support Team here: https://zapier.com/app/get-help if you have further queries

Dec 5, 06:08 PST
Monitoring – We’ve identified an issue where some users are experiencing difficulty authenticating with the Pipedrive Integration. The error message displayed is “App is not found”. We have implemented a fix and the integration should now be accessible again.

Our engineers have suggested trying to reconnect your Pipedrive account. If the issue persists, please attempt to add a new connection for the Pipedrive app. You can manage your connections here: https://zapier.com/app/connections/. After adding a new connection, remember to update and republish any Zaps using the previous Pipedrive account.

Please rest assured there has been no data loss as a result of this incident.

We are closely monitoring the situation to ensure the fix has fully resolved the issue. Please contact our Support Team here: https://zapier.com/app/get-help if you have further queries

Dec 5, 04:56 PST
Investigating – We are currently investigating an issue with our Pipedrive Integration.

Some customers are unable to authenticate to the Pipedrive Integration and are encountering an error displayed as “App is not found”.

This issue seems to be affecting users trying to connect to the Pipedrive Integration.

The impact of this issue is that affected users are unable to connect to Pipedrive through Zapier at this moment.

Please, if you have additional questions or need further assistance, don’t hesitate to contact our support team.

We appreciate your understanding as we diligently work on resolving this issue. Updates will be provided as we receive more information.

Thank you for your patience.