OpenAI – ChatGPT users having issues with file uploads

Dec 6, 22:50 PST
Resolved – This incident has been resolved.

Dec 6, 22:36 PST
Update – We are continuing to monitor for any further issues.

Dec 6, 22:35 PST
Monitoring – A fix has been implemented and we are monitoring the results.

Dec 6, 22:09 PST
Identified – The issue has been identified and a fix is being implemented.

Dec 6, 21:29 PST
Investigating – We are currently investigating an issue where ChatGPT users are having issues with file uploads. This only affects 4o models.

Zapier – Some Zaps experiencing trigger issues

Dec 6, 17:53 PST
Resolved – This issue has been resolved. If you find that some of your Zaps are failing to trigger appropriately, please cycle the Zap off and back on and test the trigger.

If you continue to run into issues, please reach out to our Support team:

https://zapier.com/app/get-help

Dec 6, 16:55 PST
Investigating – As of 12:30 AM UTC, users may see issues with some Zap triggers. Our engineering team is currently investigating the scope of the impact. We appreciate your patience as we work to resolve this issue.

Instructure – Some Users are getting 504 loading errors when accessing Canvas

Dec 6, 15:48 MST
Update – We are continuing to work on a fix for this issue.

Dec 6, 15:48 MST
Resolved – This incident has been resolved.

Dec 6, 15:20 MST
Update – We are continuing to investigate this issue.

Dec 6, 15:48 MST
Identified – The issue has been identified and a fix is being implemented.

Dec 6, 15:19 MST
Investigating – We are currently investigating this issue.

DigitalOcean – NYC3 Network Maintenance

Dec 6, 21:00 UTC
Completed – The scheduled maintenance has been completed.

Dec 6, 19:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 6, 16:50 UTC
Scheduled – Start: 2024-12-06 19:00 UTC
End: 2024-12-06 21:00 UTC

Our Networking team has identified a faulty redundant networking component in our NYC3 region, and are proceeding with emergency replacement during the above window today to ensure redundancy and networking availability in the region.

Expected impact:

As the component under maintenance is part of a redundant group, we do not expect any impact on customer traffic or resources due to this maintenance.

We apologize for the short notice with this maintenance event, and thank you for your understanding. If you have any questions related to this event, please create a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Instructure – New Quizzes is experiencing slow load times for users

Dec 6, 12:55 MST
Monitoring – A fix has been implemented and we are monitoring the results.

Dec 6, 13:22 MST
Resolved – This incident has been resolved.

Dec 6, 09:57 MST
Investigating – We are currently investigating this issue.

Dec 6, 10:09 MST
Identified – The issue has been identified and a fix is being implemented.

Notion – Issues loading databases

Dec 6, 09:42 PST
Resolved – This incident has been resolved.

Dec 6, 08:17 PST
Investigating – Some users may have experienced issues with loading databases over the past hour. Our engineers have mitigated the issue and are investigating the root cause to prevent future occurrences. We will share an update as soon as we can.

GitHub – Disruption with some GitHub services

Dec 6, 17:17 UTC
Resolved – Upon further investigation, the degradation in migrations in the EU was caused by an internal configuration issue, which was promptly identified and resolved. No customer migrations were impacted during this time and the issue only affected GitHub Enterprise Cloud – EU and had no impact on Github.com. The service is now fully operational. We are following up by improving our processes for these internal configuration changes to prevent a recurrence, and to have incidents that affect GitHub Enterprise Cloud – EU be reported on https://eu.githubstatus.com/.

Dec 6, 17:17 UTC
Update – Migrations are failing for a subset of users in the EU region with data residency. We believe we have resolved the issue and are monitoring for resolution.

Dec 6, 16:58 UTC
Investigating – We are currently investigating this issue.

OneLogin – OneLogin Engineers have identified an issue with API Services that might prevent some requests from being fulfilled by the service. We are working to quickly restore service.

December 6, 2024 2:18AM PST
Investigating – OneLogin Engineers have identified an issue with API Services that might prevent some requests from being fulfilled by the service. We are working to quickly restore service.

December 6, 2024 2:52AM PST
Investigating – We are continuing to investigate an issue impacting some customers relating to API service.

December 6, 2024 2:59AM PST
Identified – OneLogin engineers have identified the issue impacting API services and are now working towards resolving the issue.

December 6, 2024 4:05AM PST
Monitoring – Fix has been deployed to production and we are currently monitoring all services

December 6, 2024 4:18AM PST
Resolved – The issue has been resolved, all services are now fully functional.