Status Tracker v0.23
The issue with Google Cloud Support has been resolved for all affected projects as of Friday, 2024-12-13 10:14 US/Pacific.
Incident began at 2024-12-13 04:21 and ended at 2024-12-13 10:28 (all times are US/Pacific).
Affected products: Google Cloud Support
We thank you for your patience while we worked on resolving the issue.
Affected locations: Global
Dec 13, 09:29 PST
Resolved – This incident has been resolved.
Dec 13, 03:46 PST
Monitoring – At this time, success rates and latency have returned to normal. We are closely monitoring to ensure no further recurrences.
Dec 12, 11:24 PST
Update – We are continuing to work to resolve an issue causing elevated error rates on requests to the Anthropic API, and will provide additional updates as possible.
Dec 11, 21:19 PST
Update – We are continuing to investigate this issue.
Dec 11, 18:38 PST
Investigating – We are seeing error rates between 1% and 2% across multiple models. Failed requests should succeed on retry. We are actively investigating the issue.
Dec 13, 12:15 EST
Resolved – Our systems are functional and we are closing out this incident.
Dec 13, 12:12 EST
Investigating – We are investigating reports of issues with our systems.
Dec 13, 15:05 UTC
Resolved – This incident has been resolved.
Dec 13, 14:48 UTC
Monitoring – The team has deployed a fix and we are monitoring the situation.
Dec 13, 13:46 UTC
Identified – The team has identified the issue and is continuing to work on a fix.
Dec 13, 12:28 UTC
Investigating – We are currently investigating reports of the Designer crashing after creating or modifying Ecommerce Products on some sites.
Incident began at 2024-12-12 05:38 and ended at 2024-12-13 05:53 (all times are US/Pacific).
We fixed the issue with serving in Google Lens. There will be no more updates.
Affected products: Serving
Dec 13, 13:25 UTC
Resolved – From 13:25 to 14:45 UTC, our Engineering team observed a Networking issue in our NYC3 region. During this time, users may have experienced Droplet and VPC connectivity issue, Users should no longer be experiencing these issues.
We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.