Status Tracker v0.23
Dec 18, 13:35 UTC
Resolved – This incident has been resolved.
Dec 18, 13:12 UTC
Monitoring – A fix has been implemented and we are monitoring the result.
Dec 18, 12:52 UTC
Identified – We have identified the issue and we are working to fix the issue.
Dec 18, 13:35 UTC
Resolved – This incident has been resolved.
Dec 18, 13:15 UTC
Monitoring – A fix has been implemented and we are monitoring the result.
Dec 18, 12:53 UTC
Update – We are continuing to work on a fix for this issue.
Dec 18, 12:51 UTC
Identified – We have identified the issue and we are working to fix the issue.
Dec 18, 13:35 UTC
Resolved – This incident has been resolved.
Dec 18, 13:11 UTC
Monitoring – A fix has been implemented and we are monitoring the result.
Dec 18, 12:59 UTC
Update – We are continuing to work on a fix for this issue.
Dec 18, 12:52 UTC
Update – We are continuing to work on a fix for this issue.
Dec 18, 12:50 UTC
Identified – We have identified the issue and we are working to fix the issue.
Dec 18, 09:47 UTC
Resolved – Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Dec 18, 09:34 UTC
Update – Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time.
If you would like to create a support case linked to this issue please send an email to [email protected] and a support case will be created for you.
Dec 18, 09:24 UTC
Update – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Dec 18, 09:18 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Dec 17, 23:01 PST
Resolved – This incident has been resolved.
Dec 17, 01:25 PST
Investigating – We are currently investigating this issue
Dec 17, 17:13 PST
Resolved – Current status: We’ve implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
A root cause analysis (RCA) document will be published within seven business days.
Dec 17, 16:31 PST
Monitoring – Current status: We’ve implemented the fix for this issue, and we’ll continue to monitor the environment until we’re confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
Dec 17, 15:43 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. The current investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database. We’ll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 14:42 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. We’ll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 13:50 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. We’ll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 13:03 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 15:23 PST
Resolved – Between 12:37 PM and 03:17 PM PST some users experienced degraded performance on Advanced Voice Mode. The impact was that these conversations were not appearing in the conversation history. We have now mitigated the issue and recovered.
Dec 17, 14:44 PST
Update – We’re continuing to investigate the issue. Users can still have conversations in Advanced Voice Mode, but they will not appear in the conversation history when returning. We’ll provide updates as soon as we have more information.
Dec 17, 13:30 PST
Update – We are still investigating this issue.
Dec 17, 12:37 PST
Investigating – We are currently experiencing degraded performance of ChatGPT Advanced Voice. Some of the conversation transcripts might not show up in the conversation history.
Incident began at 2024-11-21 00:00 (all times are US/Pacific).
A fix for the issue is rolling out now, and should be live in all regions by the end of the week.
Affected products: App Hosting
Incident began at 2024-11-21 00:00 (all times are US/Pacific).
The App Hosting console is reporting that custom domains are in a pending state, even though they’re not. This is caused by a communication failure inside our systems that we’re working to fix. The information in the console will be correct as soon as we can correct it. The domains are working fine; this should have no impact on end users.
Affected products: App Hosting
Dec 17, 13:16 PST
Resolved – We have identified and addressed the root cause of unauthorized posts on @AnthropicAI, our official X account. No Anthropic systems or services were affected in this incident.
Dec 17, 09:08 PST
Monitoring – We have regained secure access to the @AnthropicAI account and will be continuing our investigation, with the support of X, into how these unauthorized posts were made.
Dec 17, 08:43 PST
Identified – We are aware of a second unauthorized post on @AnthropicAI on X.com, and are continuing to work to regain access to the impacted account. There are no impacts to other Anthropic services.
Dec 17, 08:04 PST
Investigating – We are aware of an unauthorized post originating from our official X.com account, @AnthropicAI. At this time the post has been removed, and we are investigating the issue.