Confluence – Issues with attachments, including viewing previews, downloading and uploading

Dec 18, 13:35 UTC
Resolved – This incident has been resolved.

Dec 18, 13:11 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:59 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:52 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:50 UTC
Identified – We have identified the issue and we are working to fix the issue.

Opsgenie – Elevated 5XX errors in Schedule API at Opsgenie USA region

Dec 16, 15:30 UTC
Resolved – Our team has identified the issue in Schedule API between 15:30 UTC and 17:00 UTC. We saw performance degradation and 5XX errors in response. Faulty deployment has been reverted quickly in the USA region and rapid recovery is seen. We are monitoring the system for a full recovery right now. The Schedule API is up and running again without any data loss.

Jira – View Remaining XX comments is missing and users are not able to load more comments.

Dec 13, 23:49 UTC
Resolved – Between 08:30 UTC and 22:19 UTC, we experienced an issue that caused “View Remaining XX comments” not to load for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.

Dec 13, 22:17 UTC
Update – We are finalizing a fix and will deploy it soon.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 20:50 UTC
Update – We are actively working on a hotfix for this incident. The update is taking longer than expected; we will provide an update in one hour.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 16:17 UTC
Update – We are actively working on a hotfix for this incident. The process of building and progressively rolling out the fix is expected to take approximately 4 hours. We will update here if there are any changes in the timeline

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 14:45 UTC
Update – We continue to work on the HOT-fix for this incident.
We will post another update in one hour.

Dec 13, 13:27 UTC
Identified – We have identified the cause for the issue where users are not able to load more comments through View Remaining XX comments.
A Hot-fix is being applied at the moment.

This is currently affecting Jira Service Management, and Jira Cloud customers.

As a workaround: users need to go to All tab and visit comments tab again. This resolves the issue and then remaining comments can be viewed

We will provide more details within the next hour.

Jira Service Management – View Remaining XX comments is missing and users are not able to load more comments.

Dec 13, 23:49 UTC
Resolved – Between 08:30 UTC and 22:19 UTC, we experienced an issue that caused “View Remaining XX comments” not to load for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.

Dec 13, 22:17 UTC
Update – We are finalizing a fix and will deploy it soon.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 20:50 UTC
Update – We are actively working on a hotfix for this incident. The update is taking longer than expected; we will provide an update in one hour.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 16:17 UTC
Update – We are actively working on a hotfix for this incident. The process of building and progressively rolling out the fix is expected to take approximately 4 hours. We will update here if there are any changes in the timeline

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 14:45 UTC
Update – We continue to work on the HOT-fix for this incident.
We will post another update in one hour.

Dec 13, 13:27 UTC
Identified – We have identified the cause for the issue where users are not able to load more comments through View Remaining XX comments.
A Hot-fix is being applied at the moment.

This is currently affecting Jira Service Management, and Jira Cloud customers.

As a workaround: users need to go to All tab and visit comments tab again. This resolves the issue and then remaining comments can be viewed

We will provide more details within the next hour.

Atlassian Analytics – INCOMPATIBLE VIEW SCHEMA CHANGE errors being encountered when attempting to query the jira_issue table

Dec 13, 09:30 UTC
Resolved – The issue has now been resolved

Dec 13, 05:27 UTC
Identified – The issue has been identified and a fix is being implemented.

Dec 13, 05:06 UTC
Update – We are continuing to monitor for any further issues.

Dec 13, 04:46 UTC
Monitoring – A fix has been implemented and we are monitoring the results.

Dec 13, 04:02 UTC
Identified – The issue has been identified and a fix is being implemented.

Dec 13, 03:14 UTC
Investigating – We are investigating reports of intermittent errors for some Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.

Jira – Errors on AI features

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Confluence – Errors on AI features

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Jira Service Management – Errors on AI features

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Jira Product Discovery – Errors on AI features

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Rovo – OpenAI’s API is returning 5xx for GPT models

Dec 12, 07:26 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery of the services. We will continue to monitor the situation closely.

Dec 12, 02:35 UTC
Update – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 12, 00:47 UTC
Investigating – We have reached out to our AI Service Provider and they are actively working on restoring the API.

Additionally, we are working on routing the traffic for Smart answers in Search capability to another model.

We will provide more details within the next hour.