Atlassian

Rovo – OpenAI’s API is returning 5xx for GPT models

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Dec 12, 07:26 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery of the services. We will continue to monitor the situation closely.

Dec 12, 02:35 UTC
Update – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 12, 00:47 UTC
Investigating – We have reached out to our AI Service Provider and they are actively working on restoring the API.

Additionally, we are working on routing the traffic for Smart answers in Search capability to another model.

We will provide more details within the next hour.

Compass – Issues accessing Compass

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Dec 12, 03:55 UTC
Resolved – This incident has been resolved.

Dec 12, 03:18 UTC
Identified – We’re seeing recovery across all of our systems. The team is still working on ensuring that impact is fully mitigated.

Dec 12, 02:38 UTC
Investigating – We’re seeing issues accessing the Compass application. The team is working on identifying the underlying cause.

Trello – Users aren’t able to create new repeats or run existing ones when using the Card Repeater Power-Up

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Dec 11, 12:59 EST
Resolved – A fix was released for the Card Repeater Power-up, and the repeats and new ones are working as intended.

Dec 11, 11:35 EST
Identified – Our recent change hasn’t fixed the existing issue with the Card Repeater Power-Up. We’ll keep investigating the problem, and a new update will be provided soon.

Dec 11, 11:24 EST
Monitoring – A fix has been implemented and we’re currently monitoring it.

Dec 11, 10:45 EST
Identified – We’ve identified the issue that’s causing issues with the repeats, and we’re working now on a fix.

Dec 11, 10:27 EST
Investigating – We’re currently investigating reports that users can’t create new repeats while using the Card Repeater and that existing repeats aren’t being executed.

Atlassian Analytics – Jira issue query errors

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Dec 10, 23:15 UTC
Resolved – The incident is resolved

Dec 10, 22:42 UTC
Monitoring – A fix has been made and we’re monitoring it’s stability

Dec 10, 21:33 UTC
Identified – We’ve identified the issue and are working to deploy a fix.

Dec 10, 20:41 UTC
Investigating – We are currently investigating an issue with querying Jira data in Atlassian Analytics.

Atlassian Support – confluence.atlassian.com Scheduled Maintenance

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Dec 7, 22:00 UTC
Completed – The scheduled maintenance has been completed.

Dec 7, 20:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 7, 13:46 UTC
Scheduled – Atlassian Knowledge Base (fonelucen.atlassian.com) scheduled maintenance window:

– Starting at 8:00 PM UTC Sunday, December 8th

– Ending at 10:00 PM UTC Sunday, December 8th

There might be some downtime during the window with the site being either completely unavailable or partially available during the maintenance window above.

Atlassian Developer – App upgrades intermittently failing causing uninstallation with inability to reinstall

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Dec 6, 05:30 UTC
Resolved – The fix for this issue has been rolled out at 1PM 5th Dec UTC and this issue has now been resolved. If you have experienced issues updating your apps or if you notice any missing apps please attempt to reinstall the app. If you experience problems reinstalling an app, please raise a request with Atlassian support.

Dec 5, 06:10 UTC
Identified – We have identified an intermittent issue since Mon, 18 Nov 2024 14:56 GMT where attempting to update a third party app that makes use of translation packs can result in that app being uninstalled instead, with subsequent attempts to reinstall the app also failing in some cases. The error message displayed for both failed upgrades and failed uninstalls is as follows
‘Unfortunately, we’re unable to process your request. Please retry again in some time.
draw.io is known to be affected by this issue.’
We’re in the process of rolling out a fix and this should be rolled out by 6 December UTC. We recommend holding off updating your apps for now, but if you update an app and experience this issue, please attempt to reinstall the app. If you experience problems reinstalling the app, please raise a request with Atlassian support.
We apologize for the inconvenience. We will monitor the resolution and will provide an update at 11pm UTC, 5th December.

Confluence – App upgrades intermittently failing causing uninstallation with inability to reinstall

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Dec 6, 05:30 UTC
Resolved – The fix for this issue has been rolled out at 1PM 5th Dec UTC and this issue has now been resolved. If you have experienced issues updating your apps or if you notice any missing apps please attempt to reinstall the app. If you experience problems reinstalling an app, please raise a request with Atlassian support.

Dec 5, 06:10 UTC
Identified – We have identified an intermittent issue since Mon, 18 Nov 2024 14:56 GMT where attempting to update a third party app that makes use of translation packs can result in that app being uninstalled instead, with subsequent attempts to reinstall the app also failing in some cases. The error message displayed for both failed upgrades and failed uninstalls is as follows
‘Unfortunately, we’re unable to process your request. Please retry again in some time.
draw.io is known to be affected by this issue.’
We’re in the process of rolling out a fix and this should be rolled out by 6 December UTC. We recommend holding off updating your apps for now, but if you update an app and experience this issue, please attempt to reinstall the app. If you experience problems reinstalling the app, please raise a request with Atlassian support.
We apologize for the inconvenience. We will monitor the resolution and will provide an update at 11pm UTC, 5th December.

Jira – AI features degraded

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Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.

Confluence – AI features degraded

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Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.

Jira Service Management – AI features degraded

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Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.