Status Tracker v0.23
Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.
Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.
Dec 3, 12:33 UTC
Resolved – Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira customers. The issue has been resolved, and the service is operating normally.
Dec 3, 11:52 UTC
Monitoring – We have taken action to mitigate this issue and we will continue to monitor for the next hour before marking the incident as resolved.
Dec 3, 11:04 UTC
Investigating – We are investigating cases of degraded performance for some Jira Service Management and Jira Cloud customers in the EMEA region. We will provide more details within the next hour.
Dec 3, 12:33 UTC
Resolved – Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira customers. The issue has been resolved, and the service is operating normally.
Dec 3, 11:52 UTC
Monitoring – We have taken action to mitigate this issue and we will continue to monitor for the next hour before marking the incident as resolved.
Dec 3, 11:04 UTC
Investigating – We are investigating cases of degraded performance for some Jira Service Management and Jira Cloud customers in the EMEA region. We will provide more details within the next hour.
Dec 3, 03:40 UTC
Resolved – This incident was resolved by hotfix and rolled out to all environments by 2024-12-02 07:06 UTC.
We apologize for any inconveniences this may have caused you, your team, and our mutual customers.
Dec 2, 04:26 UTC
Monitoring – A hotfix is rolling out to all environments and expected to complete within the next 2 hours. We will continue to monitor the issue during this time and provide an update to confirm the impact is mitigated.
Dec 2, 02:11 UTC
Identified – We have identified the root cause in a code path that processes the response from loading static macro content. A fix has been produced and is going through QA to ensure the issue is resolved before rolling out to all sites. We expect to resolve the issue across all Confluence sites by the end of the day.
Dec 2, 01:33 UTC
Investigating – We have identified a problem with Connect where Confluence macro rendering is degraded. We are investigating the root cause and will provide another update by 02:00 UTC.
Nov 28, 04:44 UTC
Resolved – Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart values with regex are not working as expected for Confluence, Jira Service Management, and Jira. This issue has now been resolved, and automation rules are functioning as expected.
Nov 28, 02:03 UTC
Identified – We have identified an issue with Automation match() smart values with regex that is impacting all Jira products and Confluence Cloud. We have identified the root cause and have stopped it from reoccurring.
Nov 28, 04:44 UTC
Resolved – Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart values with regex are not working as expected for Confluence, Jira Service Management, and Jira. This issue has now been resolved, and automation rules are functioning as expected.
Nov 28, 02:03 UTC
Identified – We have identified an issue with Automation match() smart values with regex that is impacting all Jira products and Confluence Cloud. We have identified the root cause and have stopped it from reoccurring.
Nov 27, 06:06 UTC
Resolved – We are pleased to inform you that the recent issues affecting email processing for Microsoft accounts, which impacted our Jira and JSM Cloud customers, have been successfully resolved.
This resolution follows Microsoft’s reversion of the changes that initially caused the disruption. We appreciate your patience and understanding as we worked closely with Microsoft to address this matter promptly.
Nov 25, 15:32 UTC
Monitoring – Microsoft has identified the root cause of the API failures and provided an update that they are working on a solution. We are now monitoring this closely.
Nov 25, 10:51 UTC
Identified – We are investigating an issue with email processing that is impacting some Jira and JSM Cloud customers. Multiple Microsoft APIs are failing, which is causing emails not to be marked as read and creating duplicate tickets, comments, and customer notifications for email requests in JSM, as well as internal notifications in Jira. The impact started at 7:00 UTC. This is a widespread issue on Microsoft’s end, and we are currently awaiting their resolution
Nov 27, 05:39 UTC
Resolved – The issue has been resolved and the service is operating normally.
Nov 19, 05:54 UTC
Investigating – We are actively exploring different approaches and continue to work on resolving the intermittent failures affecting some users in the 3P search for Rovo.
Nov 18, 22:03 UTC
Identified – We are actively working on resolving the issues with the 3P Search for Rovo. Our team is currently implementing a fix to alleviate the problem.
Nov 18, 20:36 UTC
Update – We are investigating intermittent errors with 3P Search that is impacting Rovo Cloud customers. We will provide more details within the next hour.
Nov 18, 20:34 UTC
Investigating – We are investigating intermittent errors while performing 3P search. We will provide more details once we identify the root cause.
Nov 24, 22:04 PST
Completed – The scheduled maintenance has been completed.
Nov 24, 21:38 PST
Verifying – Verification is currently underway for the maintenance items.
Nov 24, 21:31 PST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:04 PDT
Scheduled – Statuspage has migrated all customer traffic to a more secure infrastructure. A very small number of customers (less than 0.1% of the total customer base) are currently blocked due to unsupported custom configurations. We will reach out to these customers with the necessary action items. If you receive an email from us but you are unsure about which domain is affected, please get in touch with our support team.
After 24th Nov 2024, the older infrastructure will be retired. There is no downtime risk for customers who have already migrated. Customers who have received notifications regarding the required updates will not encounter issues as long as the necessary actions are taken. Otherwise, they may face problems related to TLS termination or a complete site outage.
Should you experience any issues, please contact our support team through support.atlassian.com.
Nov 22, 16:22 UTC
Resolved – Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Nov 22, 16:03 UTC
Monitoring – We have identified the root cause of the issue of previews not being available for some attachments and mitigated the problem for new uploads and frequently viewed files that were affected by this issue. The rest of the previews are gradually being regenerated. We are now monitoring this closely.
Nov 22, 12:23 UTC
Identified – We continue to work on resolving the previews unavailability for Confluence and Jira attachments. We have identified the root cause and expect recovery shortly.
The issue will not be seen (ie., preview will be available) for new attachment uploads.
We are working on remediating the impacted previews.
Nov 22, 11:11 UTC
Investigating – We are investigating reports of intermittent errors for some Confluence and Jira Cloud customers where attachment previews are not loading. The attachments are available for download. We will provide more details once we identify the root cause.