Atlassian

Jira – previews are not available in some cases

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Nov 22, 16:22 UTC
Resolved – Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Nov 22, 16:03 UTC
Monitoring – We have identified the root cause of the issue of previews not being available for some attachments and mitigated the problem for new uploads and frequently viewed files that were affected by this issue. The rest of the previews are gradually being regenerated. We are now monitoring this closely.

Nov 22, 12:23 UTC
Identified – We continue to work on resolving the previews unavailability for Confluence and Jira attachments. We have identified the root cause and expect recovery shortly.

The issue will not be seen (ie., preview will be available) for new attachment uploads.
We are working on remediating the impacted previews.

Nov 22, 11:11 UTC
Investigating – We are investigating reports of intermittent errors for some Confluence and Jira Cloud customers where attachment previews are not loading. The attachments are available for download. We will provide more details once we identify the root cause.

Confluence – Confluence Outage

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Nov 21, 21:11 UTC
Resolved – There was Confluence outage in one of the regions on November 21, 2024 9:11pm UTC. By 9:24 PM UTC, the service was fully restored, resulting in an outage that lasted for 13 minutes.

Confluence – Issue with Macro Returning Empty or with old Content After Edit

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Nov 21, 17:54 UTC
Resolved – We have identified the root cause of the issue and the problem is now resolved.

Nov 21, 17:00 UTC
Investigating – We have identified an issue where, after modifying a macro’s content and saving the page, the macro shows as empty or old content. Performing a hard reload of the page will restore the macro’s content.

Confluence – Jira issue macro (legacy) fails to load table view

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Nov 21, 02:46 UTC
Resolved – Between 11/20 19:40 UTC and 11/21 02:00 UTC, we experienced Jira issue macros failing to load the table view for Confluence Cloud. The issue has been resolved and the service is operating normally.

Nov 21, 01:09 UTC
Identified – We continue to work on resolving the Jira issue macro (legacy) failing to load the table view for Confluence cloud customers. We have identified the root cause and expect recovery shortly.

Nov 20, 23:51 UTC
Investigating – We have identified an issue with Confluence Jira Legacy macro which causes the table view to not display, affecting all cloud customers.

We are deploying a fix that should resolve this issue and will provide more details within the next hour.

Atlassian Developer – Marketplace reporting data will be delayed by 8 hours on November 16, 2024

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Nov 16, 13:00 UTC
Completed – The scheduled maintenance has been completed.

Nov 16, 05:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 15, 05:04 UTC
Update – We will be undergoing scheduled maintenance during this time.

Nov 15, 05:00 UTC
Scheduled – Marketplace reporting data will be delayed by 8 hours on November 16, 2024

Atlassian Analytics – Errors creating/editing data lake connections in Atlassian Analytics

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Nov 15, 17:33 UTC
Resolved – We’ve deployed a fix for the issue and lake connection management in Atlassian Analytics is restored to normal operation.

Nov 15, 16:31 UTC
Identified – We’ve identified the problem and are working to deploy the fix.

Nov 15, 16:26 UTC
Investigating – We are currently investigating an issue with creating or editing data lake connections in Atlassian Analytics.

Atlassian Developer – Categories and keywords are missing in some Marketplace apps

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Nov 10, 13:47 UTC
Resolved – The incident has been resolved and monitoring did not identify any further issues.

Nov 8, 21:15 UTC
Identified – The issue has been identified the the team is working on fixing the issue. The missing data has been restored for the reported apps so far.
The team continue to identify any further impact – beyond the reported apps – and will take the corrective action, if needed. The issue remains under investigation and correction mode.

Nov 8, 19:09 UTC
Investigating – Some of the Marketplace apps are missing the categories and keywords information. The team is investigating the issue at the moment and will share the next update soon.

Bitbucket – Scheduled maintenance for Bitbucket storage

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Nov 9, 20:37 UTC
Completed – The scheduled maintenance has been completed.

Nov 9, 16:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 17:26 UTC
Scheduled – Bitbucket Cloud is planning maintenance that will impact a sub-set of repositories. Impacted repositories will be available in read only state to customers, between 16:00 UTC – 22:00 UTC on Saturday, November 9th, 2024.

If your repository is impacted by maintenance, you will see a banner in Bitbucket UI. Any attempts to write data into the repository will return an error message until maintenance is completed.

Please wait until the completion of the maintenance window to resume normal operation.