Atlassian

Jira – Jira migrations including AR plans are getting stuck on JCMA 1.12.10

by

Nov 6, 21:58 UTC
Resolved – The issues affecting certain tenants have been successfully resolved, and the impact has been fully mitigated at this time.

Nov 6, 18:37 UTC
Identified – Our team has identified the root cause and is actively working on a solution. In the meantime, you can proceed with the migration as long as your team doesn’t select AR Plans or if you downgrade to JCMA 1.12.09.

We will provide an update as soon as the issue is resolved.

Nov 6, 17:27 UTC
Investigating – We are investigating reports of migrations getting stuck for Customers who are migrating Jira selecting AR plans via JCMA. All the customers using JCMA 1.12.10 will be affected. We will provide further updates within the next hour.

Opsgenie – Opsgenie Web UI is slow or unavailable in US region

by

Nov 6, 19:59 UTC
Resolved – Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

Nov 6, 19:49 UTC
Monitoring – Our engineering team has implemented fixes. We will continue to monitor all systems. Thank you for your patience.

Nov 6, 19:47 UTC
Investigating – We’ve noticed that Opsgenie Web UI is responding slowly or unavailable in US region.

Our engineering team is actively investigating this incident and working to bring Opsgenie back up to speed as quickly as possible.

We’ll keep you posted with further updates on this page.

Atlassian Developer – Forge Deployment failing

by

Nov 5, 21:23 UTC
Resolved – This incident has been resolved on 01-11-2024 5:00 am UTC 6:08 am

Nov 1, 06:38 UTC
Update – This incident has now been resolved. All deployments are now successful.

Nov 1, 06:25 UTC
Update – We are continuing to monitor for any further issues.

Nov 1, 06:18 UTC
Monitoring – We are monitoring an issue where Forge app deployment failed during 01-11-2024 5:00 am UTC to 6:08 am with an error. If customers have tried to deploy during the time window and failed, re-deployment will fix the issue.

This issue is resolved now and we are monitoring the fix.

Bitbucket – Unable to invite new users due to missing recaptcha token

by

Nov 4, 12:02 UTC
Resolved – Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

Nov 4, 11:49 UTC
Identified – We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.

Nov 4, 09:37 UTC
Investigating – We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com)
We will provide more details once we identify the root cause.

Atlas – Unable to invite new users due to missing recaptcha token

by

Nov 4, 12:02 UTC
Resolved – Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

Nov 4, 11:49 UTC
Identified – We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.

Nov 4, 09:37 UTC
Investigating – We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com)
We will provide more details once we identify the root cause.

Atlassian Analytics – Errors creating/editing data lake connections in Atlassian Analytics

by

Nov 1, 15:34 UTC
Resolved – We’ve deployed a fix for the issue and lake connection operations are restored to normal operation.

Nov 1, 15:04 UTC
Identified – We’ve identified the problem and are working to deploy a fix.

Nov 1, 14:54 UTC
Investigating – We are currently investigating an issue with creating or editing data lake connections in Atlassian Analytics.

Guard – Admin hub not responding

by

Nov 1, 05:22 UTC
Resolved – Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.

Nov 1, 05:03 UTC
Monitoring – We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.

Nov 1, 05:01 UTC
Identified – We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.

Nov 1, 04:37 UTC
Investigating – We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com.

Once we identify the root cause, we will provide more details.

Atlassian Developer – Forge Create Fails with Forge CLI v10.8

by

Oct 30, 18:30 UTC
Resolved – At 2024-10-29 10:00 UTC users using the latest Forge CLI v10.8.0 would be facing issues including creating new Forge apps. Developers would receive the error:
Error: The “path” argument must be of type string. Received undefined
Users who installed the latest version need to downgrade the CLI to version 10.7.0 using npm install -g @forge/[email protected] for anyone who is on 10.8.0 version currently. You can know the current version you are in by executing the forge –version command
The issue was mitigated at 2024-10-30 5:20 UTC where users using the latest Forge CLI ( npm install -g @forge/cli@latest) will automatically point to 10.7.0
The team apologies for inconvenience caused.
There will be no further communications for this incident.

Atlassian Developer – App deployment degradation

by

Oct 28, 22:41 UTC
Resolved – This issue is now resolved and performance is back to normal.
We recommend any apps deployed between 9:24 UTC on 2024-10-23
05:56 UTC 2024-10-25 to be re-deployed in case the app users identify any latency issues.

Oct 23, 09:53 UTC
Monitoring – Between 08:59 UTC and 9:24 UTC on 2024-10-23 we have observed increased error rate on app deployments, similar to problem that happened on 2024-10-24.

After investigation we found an condition in one of cells in EU region which was causing deployments to fail.

We applied change to migrate new deployments off the impacted EU cell which mitigated impact.

We are keeping this incident in monitoring state and will resolve it once underlying issue is resolved and deployments are resumed to the affected cell.

From perspective of App developers this means that deployments of apps (new apps and updates to existing ones) will work correctly but may introduce minor performance degradation due to function being invoked from nearest EU cell when customer is located in the affected cell. Because of this we will post an update advising to re-deploy affected apps once this incident is resolved.

Guard – Errors with provisioning services

by

Oct 25, 17:23 UTC
Resolved – Between 25-Oct-2024 at 9:50 AM UTC to 25-Oct-2024 at 4:52 PM UTC, we identified intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that impacted all Atlassian Guard cloud customers. The issue has been resolved and the service is operating normally.

Oct 25, 16:16 UTC
Update – We continue to investigate the intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Atlassian Guard cloud customers. As the investigation proceeds, we will provide more updates.

Oct 25, 14:37 UTC
Update – We are continuing to investigate intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide updates as we learn more.

Oct 25, 13:39 UTC
Investigating – We are again investigating intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide more details within the next hour.

Oct 25, 12:20 UTC
Monitoring – On 25-Oct-2024 at 9:50 AM UTC, we identified intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers.

We have taken action to mitigate this issue and we are now monitoring it closely.

Oct 25, 11:37 UTC
Investigating – We are investigating reports of intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations, which are curerntly not loading.
Guard Cloud customers are affected by this issue.
We will provide more details once we identify the root cause.