Atlassian

Guard – Some admins unable to see some user/group memberships in AdminHub

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Oct 18, 17:38 UTC
Resolved – Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group memberships in AdminHub for Confluence, Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally.

Oct 18, 14:09 UTC
Identified – We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.

Atlassian Analytics – Partial Data availability for some Atlassian Analytics customers

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Oct 17, 07:10 UTC
Resolved – This incident has been resolved.

Oct 17, 07:08 UTC
Update – All impacted data for all customers is now successfully restored. Closing the incident communication.

Oct 16, 11:04 UTC
Update – Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a small subset of customers. Next update in 12 hours or the the issue is fully resolved.

Oct 15, 22:34 UTC
Update – Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a subset of customers. Next update in 12 hours or the the issue is fully resolved.

Oct 15, 13:06 UTC
Monitoring – We have remediated data issues for Jira, Opsgenie, and JSM tables. There is one outstanding issue with Confluence tables we are working to resolve. Next update in 12 hours or when the issue is fully resolved.

Oct 15, 00:08 UTC
Update – We are continuing to remediate data for impacted customers. Next update in 12 hours

Oct 14, 11:53 UTC
Update – Root cause of the issue identified and fixed. Data remediation for impacted customers is in progress. Next update in 12 hours.

Oct 14, 05:39 UTC
Investigating – Some Atlassian Analytics customers could experience partial data availability, due to a bug in data migrations across regions. Root cause is identified and we are actively working towards a fix as well as remediating impacted customer data.

Trello – Boards are demonstrating slow performance for Workspace Guests

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Oct 15, 18:25 EDT
Resolved – On October 15th, we identified that some boards were performing slowly for Workspace Guests. A fix has been released to all affected users, and the slow performance issue is fixed. No further impact has been observed.

Oct 15, 17:48 EDT
Monitoring – On October 15th, we identified that some boards were performing slowly for Workspace Guests.

We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

Oct 15, 17:08 EDT
Identified – We’ve identified the issue that caused the issue for slow performance for boards when loading them and opening cards for Workspace Guests, and we’re now working on a fix for the problem and will provide a new update here soon.

Oct 15, 12:58 EDT
Update – We’re continuing to investigating issues with boards that are experiencing slow performance when loading them and opening cards for Workspace Guests, and we will provide updates here soon

Oct 15, 10:56 EDT
Update – We are continuing to investigate issues with some large boards that are experiencing poor performance when loading them and opening cards, and will provide updates as we learn more.

Oct 14, 17:12 EDT
Update – We are continuing to investigate issues with some large boards that are experiencing poor performance when loading them and opening cards, and will provide updates as we learn more.

Oct 14, 15:23 EDT
Update – We are continuing to investigate issues with some large boards that are experiencing poor performance when loading them and opening cards, and will provide updates as we learn more.

Oct 14, 14:43 EDT
Investigating – We are investigating issues with some large boards that are experiencing poor performance when loading them and opening cards, and we will provide updates here soon.

Atlassian Partners – Issues with Partner Support Portal

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Oct 1, 19:42 UTC
Resolved – Between Oct 01, 2024 – 17:49 UTC and Oct 01, 2024 – 19:42 UTC we identified a temporary outage with Atlassian Partner products. All affected products are now back online and no further impact has been observed.

Oct 1, 17:49 UTC
Investigating – We are investigating issues with the Partner Support Portal and will provide updates here soon.

Trello – Email to Board feature isn’t working as expected for some customers

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Sep 25, 17:32 EDT
Resolved – On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.

Sep 25, 16:53 EDT
Monitoring – On Sept 25 we identified that our email-to-board feature was failing for some users.

We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

Sep 25, 15:58 EDT
Identified – We’ve identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we’re now working on a fix for the problem and will provide a new update here soon.

Sep 25, 15:51 EDT
Update – We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.

Sep 25, 15:22 EDT
Investigating – We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.

Opsgenie – Reported issues with OEC functionality

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Sep 24, 20:54 UTC
Resolved – We’ve verified that OEC endpoints are back online.

Sep 24, 20:49 UTC
Monitoring – We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

Sep 24, 20:22 UTC
Identified – We’ve identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We’re reverting that change on production at the moment.

Sep 24, 19:56 UTC
Update – We are continuing to investigate this issue.

Sep 24, 19:55 UTC
Investigating – We’ve been notified that a number of OEC clients have been failing to create Jira tickets. We’re currently investigating the issue.

Compass – Compass service inaccessible

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Sep 24, 01:07 UTC
Resolved – This incident has been resolved.

Sep 24, 00:54 UTC
Monitoring – We’ve identified the issue and reverted the faulty change. We’re monitoring the change propagation and are seeing systems recover across the board.

Sep 24, 00:41 UTC
Investigating – We’re seeing issues accessing Compass. The team has identified the issue and is currently rolling out a fix.