Box

Dec 10, 16:00 PST
Resolved – Between 4:01PM and 4:26PM on 12/10/24, we experienced an issue with the Box Admin Console. During this time, users may have experienced an issue with the Admin Console failing to load.

Nov 29, 03:02 PST
Resolved – After further monitoring, this incident is now considered resolved. Box Notes Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Nov 29, 02:42 PST
Monitoring – Our team has taken steps to remediate this issue and is seeing improvement on Box Notes service. We are continuing to monitor for any additional impact.

Nov 29, 02:30 PST
Update – Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Nov 29, 02:28 PST
Investigating – Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to create or edit Box Notes. We will provide additional information as it becomes available.

Nov 21, 09:48 PST
Resolved – After further monitoring, this incident is now considered resolved. Box Embed has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Nov 21, 09:06 PST
Monitoring – From approximately 5:30 to 7:50 am PT, the Box Embed in integrations did not load for some customers. A fix has been implemented and we are monitoring the results.

Nov 14, 10:33 PST
Resolved – After further monitoring, this incident is now considered resolved. Search Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Nov 14, 09:47 PST
Monitoring – A fix has been implemented and we are monitoring the results.

Nov 14, 09:44 PST
Identified – The issue has been identified and a fix is being implemented.

Nov 14, 08:49 PST
Update – We are continuing to investigate this issue.

Nov 14, 08:47 PST
Investigating – Our team is currently investigating an issue with the public shared links, where users are being redirected to a login prompt.
We will provide additional information as it becomes available.

Nov 8, 06:40 PST
Resolved – After further monitoring, this incident is now considered resolved. You should now be able to open PowerPoint files with Box For Office Online. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Nov 8, 05:12 PST
Update – We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

Nov 7, 23:44 PST
Update – We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

Nov 7, 18:49 PST
Update – We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

Nov 7, 11:57 PST
Update – We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.

Nov 7, 10:53 PST
Investigating – Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.