OpenAI – High error rates for ChatGPT, APIs, and Sora

Dec 26, 20:38 PST
Resolved – Starting at 10:40 AM PST, we experienced high error rates on ChatGPT, Sora, and a subset of APIs. We began to see recovery for Sora at approximately 2:58 PM PST, API traffic starting at approximately 3:05 PM PST, and full recovery for ChatGPT around 8:16 PM PST. We are currently investigating a separate incident regarding Sora and will be updating the status page.

OpenAI will run a full root-cause analysis of this outage and will share details on this page when complete.

Dec 26, 18:04 PST
Update – ChatGPT is mostly recovered and we are continuing to work on an overall fix.

Dec 26, 17:11 PST
Update – ChatGPT is recovering and we are continuing to work on an overall fix.

Dec 26, 16:05 PST
Update – APIs are now operational.
ChatGPT is recovering and we are continuing to work on an overall fix.

Dec 26, 15:16 PST
Update – Sora is now fully operational and we are continuing to monitor.
APIs are starting to recover.
We are continuing to work on an overall fix for ChatGPT and APIs.

Dec 26, 14:05 PST
Update – ChatGPT is partially recovered while chat history is still not loading.
We are continuing to work on a fix for this issue.

Dec 26, 13:05 PST
Update – We are continuing to work on a fix for this issue.

Dec 26, 12:06 PST
Update – We are continuing to work on a fix for this issue.

Dec 26, 11:18 PST
Identified – This issue is caused by an upstream provider and we are currently monitoring.

Dec 26, 11:00 PST
Investigating – We are currently experiencing an issue with high error rates on ChatGPT, the API, and Sora. We are currently investigating and will post an update as soon as we are able.

OpenAI – Some users may not receive verification emails for login or signup with username and password.

Dec 19, 12:30 PST
Resolved – Between 7:06 AM and 12:12pm PST, users were unable to signup using their username and password. This was an outage caused by a third-party system and the issue is now fully resolved.

Dec 19, 11:55 PST
Update – We are currently looking into this issue. As a result, new user signups with a username and password are temporarily unavailable. We will share additional updates as soon as possible.

Dec 19, 10:07 PST
Update – We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password. As a workaround, users can still signup using their Google, Microsoft or Apple Account.

Dec 19, 09:47 PST
Update – We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password.

Dec 19, 08:01 PST
Update – This issue also impacts users signing up using a username and password.

Dec 19, 07:43 PST
Update – We are continuing to investigate this issue.

Dec 19, 07:24 PST
Investigating – We’re aware that some users are not receiving verification emails when logging into ChatGPT, leaving them blocked. We’re currently investigating.

OpenAI – Degraded Performance in ChatGPT Advanced Voice Mode

Dec 17, 15:23 PST
Resolved – Between 12:37 PM and 03:17 PM PST some users experienced degraded performance on Advanced Voice Mode. The impact was that these conversations were not appearing in the conversation history. We have now mitigated the issue and recovered.

Dec 17, 14:44 PST
Update – We’re continuing to investigate the issue. Users can still have conversations in Advanced Voice Mode, but they will not appear in the conversation history when returning. We’ll provide updates as soon as we have more information.

Dec 17, 13:30 PST
Update – We are still investigating this issue.

Dec 17, 12:37 PST
Investigating – We are currently experiencing degraded performance of ChatGPT Advanced Voice. Some of the conversation transcripts might not show up in the conversation history.

OpenAI – Login errors on ChatGPT and the API Playground

Dec 12, 03:19 PST
Resolved – Between 01:55AM and 02:53AM PST we experienced some disruption to our service. The primary impact was that users were not able to login to ChatGPT or the API Playground. Some other requests may have been affected.

Dec 12, 02:57 PST
Monitoring – We’ve implemented a fix and are monitoring the impact.

Dec 12, 02:40 PST
Investigating – We are currently investigating some disruption to ChatGPT and the API.

OpenAI – API, ChatGPT & Sora Facing Issues

Dec 11, 22:23 PST
Resolved – Between 3:16pm PST and 7:38pm PST on December 11, OpenAI’s services were unavailable. We began to see recovery for API traffic starting at approximately 5:40pm PST, and for ChatGPT and Sora around 6:50pm PST. We mitigated the issues at 7:38 pm PST, and all services are now fully operational.

OpenAI will run a full root-cause analysis of this outage and will share details on this page when complete.

Dec 11, 19:53 PST
Monitoring – API, ChatGPT, and Sora traffic has largely recovered. We are monitoring the situation to ensure full resolution.

Dec 11, 18:54 PST
Update – We are continuing to work towards remediation. API traffic recovery is ongoing and we are bringing ChatGPT traffic back up by region. Sora is partially beginning to recover.

Dec 11, 17:50 PST
Update – We are continuing to work towards remediation. API and ChatGPT traffic is partially recovered. Sora remains down.

Dec 11, 17:03 PST
Update – We are continuing to work on a fix for this issue.

Dec 11, 16:59 PST
Update – We are continuing to work on a fix for this issue.

Dec 11, 16:55 PST
Update – We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.

Dec 11, 16:24 PST
Update – ChatGPT, Sora, and the API remain down. We have identified the issue and are rolling out a remediation. We are working as fast as we can to return service to normal and apologize for the downtime.

Dec 11, 15:53 PST
Identified – We have reports of API calls returning errors, and difficulties logging in to platform.openai.com and ChatGPT. We have identified the issue and are working to roll out a fix.

Dec 11, 15:45 PST
Update – We are continuing to investigate this issue.

Dec 11, 15:42 PST
Update – We are continuing to investigate this issue.

Dec 11, 15:17 PST
Investigating – We are currently investigating the issue and will provide more updates shortly.