Confluence

Dec 18, 13:35 UTC
Resolved – This incident has been resolved.

Dec 18, 13:11 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:59 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:52 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:50 UTC
Identified – We have identified the issue and we are working to fix the issue.

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 6, 05:30 UTC
Resolved – The fix for this issue has been rolled out at 1PM 5th Dec UTC and this issue has now been resolved. If you have experienced issues updating your apps or if you notice any missing apps please attempt to reinstall the app. If you experience problems reinstalling an app, please raise a request with Atlassian support.

Dec 5, 06:10 UTC
Identified – We have identified an intermittent issue since Mon, 18 Nov 2024 14:56 GMT where attempting to update a third party app that makes use of translation packs can result in that app being uninstalled instead, with subsequent attempts to reinstall the app also failing in some cases. The error message displayed for both failed upgrades and failed uninstalls is as follows
‘Unfortunately, we’re unable to process your request. Please retry again in some time.
draw.io is known to be affected by this issue.’
We’re in the process of rolling out a fix and this should be rolled out by 6 December UTC. We recommend holding off updating your apps for now, but if you update an app and experience this issue, please attempt to reinstall the app. If you experience problems reinstalling the app, please raise a request with Atlassian support.
We apologize for the inconvenience. We will monitor the resolution and will provide an update at 11pm UTC, 5th December.

Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.

Nov 28, 04:44 UTC
Resolved – Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart values with regex are not working as expected for Confluence, Jira Service Management, and Jira. This issue has now been resolved, and automation rules are functioning as expected.

Nov 28, 02:03 UTC
Identified – We have identified an issue with Automation match() smart values with regex that is impacting all Jira products and Confluence Cloud. We have identified the root cause and have stopped it from reoccurring.

Nov 22, 16:22 UTC
Resolved – Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Nov 22, 16:03 UTC
Monitoring – We have identified the root cause of the issue of previews not being available for some attachments and mitigated the problem for new uploads and frequently viewed files that were affected by this issue. The rest of the previews are gradually being regenerated. We are now monitoring this closely.

Nov 22, 12:23 UTC
Identified – We continue to work on resolving the previews unavailability for Confluence and Jira attachments. We have identified the root cause and expect recovery shortly.

The issue will not be seen (ie., preview will be available) for new attachment uploads.
We are working on remediating the impacted previews.

Nov 22, 11:11 UTC
Investigating – We are investigating reports of intermittent errors for some Confluence and Jira Cloud customers where attachment previews are not loading. The attachments are available for download. We will provide more details once we identify the root cause.

Nov 21, 21:11 UTC
Resolved – There was Confluence outage in one of the regions on November 21, 2024 9:11pm UTC. By 9:24 PM UTC, the service was fully restored, resulting in an outage that lasted for 13 minutes.

Nov 21, 17:54 UTC
Resolved – We have identified the root cause of the issue and the problem is now resolved.

Nov 21, 17:00 UTC
Investigating – We have identified an issue where, after modifying a macro’s content and saving the page, the macro shows as empty or old content. Performing a hard reload of the page will restore the macro’s content.

Nov 21, 02:46 UTC
Resolved – Between 11/20 19:40 UTC and 11/21 02:00 UTC, we experienced Jira issue macros failing to load the table view for Confluence Cloud. The issue has been resolved and the service is operating normally.

Nov 21, 01:09 UTC
Identified – We continue to work on resolving the Jira issue macro (legacy) failing to load the table view for Confluence cloud customers. We have identified the root cause and expect recovery shortly.

Nov 20, 23:51 UTC
Investigating – We have identified an issue with Confluence Jira Legacy macro which causes the table view to not display, affecting all cloud customers.

We are deploying a fix that should resolve this issue and will provide more details within the next hour.