Dec 26, 20:38 PST
Resolved – Starting at 10:40 AM PST, we experienced high error rates on ChatGPT, Sora, and a subset of APIs. We began to see recovery for Sora at approximately 2:58 PM PST, API traffic starting at approximately 3:05 PM PST, and full recovery for ChatGPT around 8:16 PM PST. We are currently investigating a separate incident regarding Sora and will be updating the status page.
OpenAI will run a full root-cause analysis of this outage and will share details on this page when complete.
Dec 26, 18:04 PST
Update – ChatGPT is mostly recovered and we are continuing to work on an overall fix.
Dec 26, 17:11 PST
Update – ChatGPT is recovering and we are continuing to work on an overall fix.
Dec 26, 16:05 PST
Update – APIs are now operational.
ChatGPT is recovering and we are continuing to work on an overall fix.
Dec 26, 15:16 PST
Update – Sora is now fully operational and we are continuing to monitor.
APIs are starting to recover.
We are continuing to work on an overall fix for ChatGPT and APIs.
Dec 26, 14:05 PST
Update – ChatGPT is partially recovered while chat history is still not loading.
We are continuing to work on a fix for this issue.
Dec 26, 13:05 PST
Update – We are continuing to work on a fix for this issue.
Dec 26, 12:06 PST
Update – We are continuing to work on a fix for this issue.
Dec 26, 11:18 PST
Identified – This issue is caused by an upstream provider and we are currently monitoring.
Dec 26, 11:00 PST
Investigating – We are currently experiencing an issue with high error rates on ChatGPT, the API, and Sora. We are currently investigating and will post an update as soon as we are able.
