Status Tracker v0.24
Incident began at 2024-12-19 09:30 and ended at 2024-12-19 21:30 (times are in Coordinated Universal Time (UTC)).
The issue which was isolated to AdMob traffic only has been fully resolved as of Dec 19, 2024, at 9:30 PM UTC. Ad Requests are now processing normally.
Affected products: AdMob
Dec 19, 13:56 PST
Resolved – Between 12:26 PM and 01:52 PM PST users were experiencing invalid responses with structured outputs. We rolled out a fix and this issue is now resolved.
Dec 19, 13:25 PST
Investigating – We are currently investigating an issue with invalid responses from structured outputs and will provide more updates shortly.
Dec 19, 12:30 PST
Resolved – Between 7:06 AM and 12:12pm PST, users were unable to signup using their username and password. This was an outage caused by a third-party system and the issue is now fully resolved.
Dec 19, 11:55 PST
Update – We are currently looking into this issue. As a result, new user signups with a username and password are temporarily unavailable. We will share additional updates as soon as possible.
Dec 19, 10:07 PST
Update – We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password. As a workaround, users can still signup using their Google, Microsoft or Apple Account.
Dec 19, 09:47 PST
Update – We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password.
Dec 19, 08:01 PST
Update – This issue also impacts users signing up using a username and password.
Dec 19, 07:43 PST
Update – We are continuing to investigate this issue.
Dec 19, 07:24 PST
Investigating – We’re aware that some users are not receiving verification emails when logging into ChatGPT, leaving them blocked. We’re currently investigating.
Dec 19, 07:53 PST
Resolved – Current status: We’ve implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024
Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.
A root cause analysis (RCA) document will be published within seven business days.
Dec 19, 06:38 PST
Monitoring – Current status: We’ve implemented the fix for this issue, and we’ll continue to monitor the environment until we’re confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024
Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.
Dec 19, 05:45 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 12:10 UTC December 19, 2024
Dec 19, 15:00 UTC
Completed – The scheduled maintenance has been completed.
Dec 19, 14:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 13:44 UTC
Scheduled – We will be performing maintenance on Supavisor on 2024-12-19 at 14:00UTC.
The following regions will be affected:
* ap-northeast-1
* ap-south-1
* ap-southeast-2
* eu-west-1
* eu-north-1
Connections to Supavisor in the effected regions may be temporarily disconnected during this period as we perform this required maintenance.