Day: January 9, 2025

Google Ads – RESOLVED: We’re investigating reports of an issue with Google Ad Manager Data Transfer

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Incident began at 2025-01-09 23:00 and ended at 2025-01-10 03:15 (times are in Coordinated Universal Time (UTC)).

The problem with Google Ad Manager Data Transfer has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. The affected users are able to access Google Ad Manager Data Transfer, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager publishers should be able to access their data transfer files through Google Cloud Storage (GCS) via their service accounts without errors.

Affected products: Google Ad Manager Data Transfer

Jira – Automation drop-down menu not rendering correctly

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Jan 10, 03:13 UTC
Resolved – Between 10:00pm UTC on 09/Jan/25 to 3:00am UTC on 10/Jan/25, the Automation drop down menu for Jira Service Management and Jira was not rendering correctly. The issue has been resolved and the service is operating normally.

Jan 10, 00:06 UTC
Investigating – We are investigating reports of intermittent errors for some Jira Service Management and Jira Cloud customers. We will provide more details once we identify the root cause.

Okta – Resolved Service Disruption

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On 1/9/2025 10:42 AM PT, the Advanced Server Access team became aware of an issue with our Advanced Server Access service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, US Cell 7, US Cell 8, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, Preview Cell 1, Preview Cell 2, and Preview Cell 3. During this time, administrators were unable to access the ASA dashboard. This issue has since been resolved.

Additional root cause information will be available within 5 business days.

Docusign – A subset of customers may experience delayed envelopes in Navigator and errors with Bulk Send (DIRCA-2068)

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Jan 9, 23:50 UTC
Update – A third party provider is experiencing an outage, which is the underlying cause of this issue. We are continuing to work with the third party provider to resolve the remaining concerns.

Jan 9, 21:08 UTC
Monitoring – Errors with Bulk Send were mitigated with the earlier updates. A subset of customers may not be able to re-use Bulk Send recipient lists. A subset of customers are still experiencing delays with envelopes populating in Navigator. New envelopes are populating normally

Jan 9, 19:31 UTC
Identified – A subset of customers may experience errors with Bulk Send. This is being investigated

Jan 9, 17:37 UTC
Monitoring – A subset of eSign customers may experience delays in envelopes showing in Navigator. An update was made and new envelopes are no longer affected. We are working to process a small number still affected

Anthropic – Elevated errors on the API

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Jan 9, 15:16 PST
Resolved – After further investigation, we have identified that this issue did not impact user requests, and has been resolved.

Jan 9, 15:10 PST
Identified – We have identified an issue resulting in significantly elevated errors on requests to Haiku 3, and are working to resolve this issue.

Jan 9, 14:47 PST
Investigating – We are currently investigating this issue.