Month: January 2025

DigitalOcean – Error adding card details

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Jan 7, 14:14 UTC
Resolved – Our engineering team has resolved the issue preventing some users from adding new credit cards from the control panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Jan 7, 13:38 UTC
Monitoring – Our engineering team has implemented a fix to resolve issues that some users experienced when attempting to add new credit cards to the Cloud Control Panel.

We are monitoring the situation and will post an update as soon as the issue is fully resolved.

Jan 7, 13:24 UTC
Investigating – Our engineering team is investigating reports of issues occurring when users attempt to add a new credit card in the billing settings page of the Cloud Control Panel.

During this time, some users may be unable to input card information. We apologize for the inconvenience and will share an update once we have more information.

Klaviyo – Delays in some review requests

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Jan 7, 09:08 EST
Update – Our team has processed 94% of the delayed Ready to Review events. We will update this incident when the remaining 6% have been processed.

Dec 31, 08:50 EST
Update – Our engineering team is working to release the delayed Ready to Review events. We will continue to keep this incident up to date with our progress.

Dec 30, 12:48 EST
Identified – On December 9th at around 10:30 Eastern Time, we experienced a technical issue which impacted Ready to Review events. As a result, some Ready to Review events corresponding to orders that occurred between December 9th and December 27th are delayed. This could lead to delayed review requests being sent out via Flows.

Ready to Review events corresponding to orders that occurred after December 27th at around 2:15 Eastern Time are not delayed.

Our team has identified the issue and is working to release the backlogged Ready to Review events. We will keep this incident up to date with our progress.

DigitalOcean – SFO3 Network Maintenance

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Jan 7, 14:00 UTC
Completed – The scheduled maintenance has been completed.

Jan 7, 10:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 5, 10:15 UTC
Scheduled – Start: 2025-01-07 10:00 UTC
End: 2025-01-07 14:00 UTC

During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the SFO3 region.

Expected impact:

These upgrades are designed and tested to be seamless and we do not expect any impact to customer traffic due to this maintenance. If an unexpected issue arises, affected Droplets and Droplet-based services may experience increased latency or a brief disruption in network traffic. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Atlassian Developer – Connect to Forge upgrades unavailable during database upgrade

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Jan 7, 02:00 UTC
Completed – The scheduled maintenance has been completed.

Jan 6, 23:45 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 2, 10:46 UTC
Scheduled – We will be undergoing scheduled maintenance on January 6, 2025 from 23:45 until 00:15 UTC.

During this time you won’t be able to:

Initiate updates of plugins where the update involves a Connect to Forge migration

Expect that the update button will be disabled during the maintenance period.

We will continue to provide updates as we progress and when you can expect these services to be restored.