Identified – We are seeing a number of 500 errors occurring when users attempt to navigate to the user profile settings in the UI – We have identified the issue and are working on a fix. The issue is being tracked in the incident issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 07:18 UTC
Identified – A fix has been implemented and is being tested before being merged. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 07:34 UTC
Identified – A fix has been merged and it will be deployed shortly – once it has been deployed we will monitor the number of 500s occurring on the settings page to ensure the issue is resolved. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 07:57 UTC
Identified – The fix is awaiting deployment, which is expected to occur before 12:00 UTC. Once the fix has deployed the User Preferences page will be monitored to ensure the issue has been resolved. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 09:24 UTC
Identified – A fix is currently being deployed and is expected to complete in the next ~3 hours. Another update will be provided at 12:00 UTC or once the deployment has completed. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 11:58 UTC
Identified – The deployment process to resolve the issue is still ongoing. We will confirm once the deployment is complete or provide another progress update within ~1 hour. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 13:16 UTC
Identified – We have deployed on canary and the revert fixed the issue with accessing the User Preferences page. We will confirm once deployment to production is complete within the next ~40 minutes. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 14:07 UTC
Identified – Deployment to production is currently ongoing, but is expected to complete shortly. We will provide another update once deployment is completed. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 15:18 UTC
Monitoring – The fix has been deployed to production and the User Preferences page should be accessible again. We’re now monitoring to ensure the issue has been resolved. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867
November 18, 2024 15:45 UTC
Resolved – This incident has been resolved as we are no longer seeing any issues on the User Preferences page after a period of monitoring. For more information please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18867