Investigating – Users are experiencing issues accessing Duo Chat functionality within VSCode. Our engineering team is actively investigating the root cause in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18980
December 10, 2024 16:17 UTC
Investigating – No material updates at this time. Our team is still investigating the issue.
December 10, 2024 16:47 UTC
Investigating – No material updates at this time. Our team is continuing to investigate the issue.
December 10, 2024 16:52 UTC
Investigating – Current impact is identifying that Duo Chat is not working for most cases in VSCode and JetBrains. We’re still investigating and will provide updates as more information becomes available.
December 10, 2024 19:31 UTC
Investigating – Our team is still investigating the issue. We’ll provide additional updates as more information becomes available.
December 10, 2024 21:17 UTC
Identified – Our team has identified the issue and is working on a fix. Duo Chat may be temporarily unavailable in editor extensions until a fix is merged. We will provide an update once the fix has been applied.
December 10, 2024 22:26 UTC
Identified – This update is to clarify the scope of affected users. The incident only affects workflows configured using OAuth authentication. Users who authenticate using an access token remain unaffected.
December 11, 2024 02:43 UTC
Identified – No material update to report. Working toward getting identified fix applied. ETA 6-8 hours. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18980
December 11, 2024 11:05 UTC
Identified – The deployment to production has started and we are expecting it to complete in approximately 1 hour. See gitlab.com/gitlab-com/gl-infra/production/-/issues/18980
December 11, 2024 11:51 UTC
Monitoring – The fix has been deployed to production and we are no longer seeing these errors. We will continue monitoring. More details https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18980
December 11, 2024 13:37 UTC
Resolved – This incident has been resolved and Duo Chat in IDEs is now fully operational. More information can be found in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18980