Guard

Nov 1, 05:22 UTC
Resolved – Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.

Nov 1, 05:03 UTC
Monitoring – We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.

Nov 1, 05:01 UTC
Identified – We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.

Nov 1, 04:37 UTC
Investigating – We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com.

Once we identify the root cause, we will provide more details.

Oct 25, 17:23 UTC
Resolved – Between 25-Oct-2024 at 9:50 AM UTC to 25-Oct-2024 at 4:52 PM UTC, we identified intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that impacted all Atlassian Guard cloud customers. The issue has been resolved and the service is operating normally.

Oct 25, 16:16 UTC
Update – We continue to investigate the intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Atlassian Guard cloud customers. As the investigation proceeds, we will provide more updates.

Oct 25, 14:37 UTC
Update – We are continuing to investigate intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide updates as we learn more.

Oct 25, 13:39 UTC
Investigating – We are again investigating intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide more details within the next hour.

Oct 25, 12:20 UTC
Monitoring – On 25-Oct-2024 at 9:50 AM UTC, we identified intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers.

We have taken action to mitigate this issue and we are now monitoring it closely.

Oct 25, 11:37 UTC
Investigating – We are investigating reports of intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations, which are curerntly not loading.
Guard Cloud customers are affected by this issue.
We will provide more details once we identify the root cause.

Oct 18, 17:38 UTC
Resolved – Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group memberships in AdminHub for Confluence, Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally.

Oct 18, 14:09 UTC
Identified – We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.