HubSpot

Dec 2, 12:39 EST
Resolved – Roll-up properties are no longer experiencing delays. We’ve identified and addressed the cause of the delays that began at 8:29 AM EST (UTC -05:00) on Dec 2, 2024 as a problem with an underlying system failure. The issue is now fully resolved.

Dec 2, 11:15 EST
Identified – We’ve identified the cause of the Roll-up Properties being delayed up to 6 hours for EU customers since 8:29 AM EST (UTC -05:00) on Dec 2, 2024. These delays may impact tools such as reports, emails, etc using roll-up properties in HubSpot. Our team is working on reducing the delay and will update this page when more information is available.

Nov 25, 12:54 EST
Resolved – We’ve identified and addressed the root cause of the performance degradation. The incident has been fully resolved and should be working properly. No data was lost.

Nov 25, 12:28 EST
Monitoring – We’ve addressed the issue that caused performance degradation since 10:54 AM EST (UTC -05:00) on Nov 25, 2024. We’re monitoring closely to ensure the tools recover properly.

Nov 25, 12:15 EST
Identified – We’ve identified the issue that’s caused performance degradation since 10:54 AM EST (UTC -05:00) on Nov 25, 2024. We’re addressing the cause of this issue and will update this page when we have more information.

Nov 25, 11:32 EST
Investigating – We are experiencing a system-wide performance degradation that is primarily impacting search, indexing, exports, and data synchronization of CRM records, resulting in a 1% error rate.

While most of the application remains functional, users may encounter increased error rates and slower loading times, particularly in areas that interact with CRM records. These issues can typically be resolved with a page refresh.

Our team is actively investigating and working to resolve the underlying cause of these performance issues.

Nov 1, 16:22 EDT
Resolved – From October 31 at 6:30 AM EDT (UTC -04:00) until November 1 at 6:30 AM EDT, some tracked service emails sent from portals without a custom tracking domain to Yahoo inboxes were not delivered. Deliveries are now succeeding consistently for new emails.

Nov 1, 16:05 EDT
Monitoring – We’re seeing deliveries to Yahoo domains succeeding consistently as of 7am ET. We’re monitoring the tools closely to make sure deliveries continue to be stable.

Nov 1, 15:18 EDT
Investigating – Since October 31 at 6:35am ET, some tracked service emails being sent to Yahoo inboxes are not being delivered. We’re investigating the cause of this issue.

Affected customers can restore delivery by connecting a custom tracking domain.

Oct 30, 15:01 EDT
Resolved – Starting 12:04 PM EDT (UTC -04:00) on Oct 30, 2024, customers experienced update delays in several tools. We’ve addressed the issue that was causing the delays. No data has been lost. We appreciate your patience as we resolved the issue.

Oct 30, 13:27 EDT
Monitoring – We’ve addressed the issue that was causing update delays starting at 12:04 PM EDT (UTC -04:00) on Oct 30, 2024. We’re monitoring the tools closely to ensure all processes recover properly.

Oct 30, 12:45 EDT
Investigating – Some HubSpot updates are currently delayed. We’re investigating the cause of this issue.

Oct 11, 10:50 EDT
Resolved – Between 17:15 UTC on Oct 10, 2024 and 21:05 UTC on Oct 10, 2024, customers on EU1 portals experienced their HubSpot pages showing 409 errors and loading issues. The root cause has been resolved, and no data was lost.

Oct 10, 16:04 EDT
Investigating – Some files aren’t available right now. We’re investigating what’s causing this issue and will update this page when we have more information.

Sep 26, 15:19 EDT
Resolved – All HubSpot features that were affected are now fully accessible. We’ve identified and addressed the root cause of the issue. The incident has been fully resolved and all features should be working properly. No data was lost.

Sep 26, 13:21 EDT
Monitoring – We’ve addressed the issue that caused some HubSpot features to be unavailable since 11:52 AM EDT (UTC -04:00) on Sep 26, 2024. We’re monitoring performance closely to ensure the tools recover properly.

Sep 26, 12:16 EDT
Identified – We’ve identified the issue that’s caused some HubSpot features to be unavailable since 11:52 AM EDT (UTC -04:00) on Sep 26, 2024. We’re addressing the cause of this issue and will update this page when we have more information.