Jira

Dec 20, 11:57 UTC
Resolved – We experienced an issue where EPIC tickets appeared with a unified color on Jira boards. The issue has been resolved and the service is operating normally.

Dec 19, 17:07 UTC
Identified – We have identified the cause of the EPIC tickets appearing with a unified color on Jira boards and are working to mitigate the problem.

Dec 19, 16:10 UTC
Investigating – We have identified an issue where EPIC tickets might appear with a unified color on Jira boards, which is impacting some sites. We are investigating and will provide more details within the next hour.

Dec 19, 06:57 UTC
Resolved – Between 19-Dec 00:30 UTC – 06:22 UTC, some users can’t load Jira issue view (full issue view) pages. This has now been fixed and services are now operating normally.

Dec 19, 06:06 UTC
Resolved – Between 19-Dec 03:38 UTC and 05:38 UTC, some customers were unable to edit or see the description for specific issue type bug. The editor wasn’t visible when trying to add new comments. This has now been mitigated and we’ve seen recovery. Services are now back to normal operations.

Dec 19, 02:34 UTC
Resolved – Between 12:19 UTC to 02:27 UTC we experienced degradation of assets experiences and customer and organisation profile information for some customers in the Asia Pacific region. The issue has now been resolved and the service is operating normally.

Dec 19, 02:30 UTC
Monitoring – We are monitoring traffic to confirm resolution.

Dec 19, 02:23 UTC
Identified – We have identified the fault in the system and are addressing the issue.

Dec 19, 02:22 UTC
Investigating – We notice customers getting impacted by Internal Server Errors across Asia Pacific region for Assets powered experiences.
Jira Service Management and Assets experiences are partially unavailable.

Dec 18, 13:36 UTC
Resolved – This incident has been resolved.

Dec 18, 13:13 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:58 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:54 UTC
Identified – We have identified the issue and we are working to fix the issue.

Dec 18, 13:35 UTC
Resolved – This incident has been resolved.

Dec 18, 13:12 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:54 UTC
Identified – We have identified the issue and we are working to fix the issue.

Dec 18, 13:35 UTC
Resolved – This incident has been resolved.

Dec 18, 13:12 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:52 UTC
Identified – We have identified the issue and we are working to fix the issue.

Dec 13, 23:49 UTC
Resolved – Between 08:30 UTC and 22:19 UTC, we experienced an issue that caused “View Remaining XX comments” not to load for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.

Dec 13, 22:17 UTC
Update – We are finalizing a fix and will deploy it soon.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 20:50 UTC
Update – We are actively working on a hotfix for this incident. The update is taking longer than expected; we will provide an update in one hour.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 16:17 UTC
Update – We are actively working on a hotfix for this incident. The process of building and progressively rolling out the fix is expected to take approximately 4 hours. We will update here if there are any changes in the timeline

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 14:45 UTC
Update – We continue to work on the HOT-fix for this incident.
We will post another update in one hour.

Dec 13, 13:27 UTC
Identified – We have identified the cause for the issue where users are not able to load more comments through View Remaining XX comments.
A Hot-fix is being applied at the moment.

This is currently affecting Jira Service Management, and Jira Cloud customers.

As a workaround: users need to go to All tab and visit comments tab again. This resolves the issue and then remaining comments can be viewed

We will provide more details within the next hour.

Dec 13, 23:49 UTC
Resolved – Between 08:30 UTC and 22:19 UTC, we experienced an issue that caused “View Remaining XX comments” not to load for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.

Dec 13, 22:17 UTC
Update – We are finalizing a fix and will deploy it soon.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 20:50 UTC
Update – We are actively working on a hotfix for this incident. The update is taking longer than expected; we will provide an update in one hour.

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 16:17 UTC
Update – We are actively working on a hotfix for this incident. The process of building and progressively rolling out the fix is expected to take approximately 4 hours. We will update here if there are any changes in the timeline

Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

Dec 13, 14:45 UTC
Update – We continue to work on the HOT-fix for this incident.
We will post another update in one hour.

Dec 13, 13:27 UTC
Identified – We have identified the cause for the issue where users are not able to load more comments through View Remaining XX comments.
A Hot-fix is being applied at the moment.

This is currently affecting Jira Service Management, and Jira Cloud customers.

As a workaround: users need to go to All tab and visit comments tab again. This resolves the issue and then remaining comments can be viewed

We will provide more details within the next hour.

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.