Jira

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 12, 08:37 UTC
Resolved – Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

Dec 12, 03:50 UTC
Update – We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

Dec 12, 03:03 UTC
Investigating – We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.

Dec 5, 02:38 UTC
Resolved – Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating – We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.

Dec 3, 12:33 UTC
Resolved – Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira customers. The issue has been resolved, and the service is operating normally.

Dec 3, 11:52 UTC
Monitoring – We have taken action to mitigate this issue and we will continue to monitor for the next hour before marking the incident as resolved.

Dec 3, 11:04 UTC
Investigating – We are investigating cases of degraded performance for some Jira Service Management and Jira Cloud customers in the EMEA region. We will provide more details within the next hour.

Dec 3, 12:33 UTC
Resolved – Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira customers. The issue has been resolved, and the service is operating normally.

Dec 3, 11:52 UTC
Monitoring – We have taken action to mitigate this issue and we will continue to monitor for the next hour before marking the incident as resolved.

Dec 3, 11:04 UTC
Investigating – We are investigating cases of degraded performance for some Jira Service Management and Jira Cloud customers in the EMEA region. We will provide more details within the next hour.

Nov 28, 04:44 UTC
Resolved – Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart values with regex are not working as expected for Confluence, Jira Service Management, and Jira. This issue has now been resolved, and automation rules are functioning as expected.

Nov 28, 02:03 UTC
Identified – We have identified an issue with Automation match() smart values with regex that is impacting all Jira products and Confluence Cloud. We have identified the root cause and have stopped it from reoccurring.

Nov 27, 06:06 UTC
Resolved – We are pleased to inform you that the recent issues affecting email processing for Microsoft accounts, which impacted our Jira and JSM Cloud customers, have been successfully resolved.

This resolution follows Microsoft’s reversion of the changes that initially caused the disruption. We appreciate your patience and understanding as we worked closely with Microsoft to address this matter promptly.

Nov 25, 15:32 UTC
Monitoring – Microsoft has identified the root cause of the API failures and provided an update that they are working on a solution. We are now monitoring this closely.

Nov 25, 10:51 UTC
Identified – We are investigating an issue with email processing that is impacting some Jira and JSM Cloud customers. Multiple Microsoft APIs are failing, which is causing emails not to be marked as read and creating duplicate tickets, comments, and customer notifications for email requests in JSM, as well as internal notifications in Jira. The impact started at 7:00 UTC. This is a widespread issue on Microsoft’s end, and we are currently awaiting their resolution

Nov 22, 16:22 UTC
Resolved – Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Nov 22, 16:03 UTC
Monitoring – We have identified the root cause of the issue of previews not being available for some attachments and mitigated the problem for new uploads and frequently viewed files that were affected by this issue. The rest of the previews are gradually being regenerated. We are now monitoring this closely.

Nov 22, 12:23 UTC
Identified – We continue to work on resolving the previews unavailability for Confluence and Jira attachments. We have identified the root cause and expect recovery shortly.

The issue will not be seen (ie., preview will be available) for new attachment uploads.
We are working on remediating the impacted previews.

Nov 22, 11:11 UTC
Investigating – We are investigating reports of intermittent errors for some Confluence and Jira Cloud customers where attachment previews are not loading. The attachments are available for download. We will provide more details once we identify the root cause.