New Relic

Dec 18, 09:47 UTC
Resolved – Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Dec 18, 09:34 UTC
Update – Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time.

If you would like to create a support case linked to this issue please send an email to [email protected] and a support case will be created for you.

Dec 18, 09:24 UTC
Update – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Dec 18, 09:18 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Dec 10, 11:17 UTC
Resolved – Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Dec 10, 10:57 UTC
Update – We are investigating an issue that may impact the creation of new dashboards for customer accounts in the US and EU regions

Dec 10, 10:53 UTC
Update – We are continuing to investigate this issue.

Dec 10, 10:50 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Dec 6, 02:19 UTC
Resolved – Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Dec 6, 01:35 UTC
Identified – The issue has been identified and a fix is being implemented.

Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

Dec 6, 00:23 UTC
Update – We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

Dec 5, 23:25 UTC
Update – Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

We are continuing to investigate this issue.

Dec 5, 23:20 UTC
Investigating – Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

Dec 5, 10:38 UTC
Resolved – Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Dec 5, 09:42 UTC
Update – We are investigating a potential service interruption that may impact some customers. Some customers may be experiencing issues with APM monitoring/tools not displaying data. Please continue to monitor this page for updates.

Dec 5, 09:38 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Dec 3, 00:34 UTC
Resolved – Between 20:48 UTC and 22:34 UTC, some customers in the US region may have experienced issues creating or editing alert conditions through the New Relic UI or API. This issue has been resolved and impacted services have returned to normal operation. Data ingest and alert notifications were not impacted.

Dec 2, 23:00 UTC
Investigating – Some customers in the US region may experience issues creating or editing alert conditions through the New Relic UI or API. Data ingest and alert notifications are not impacted at this time. We are investigating and will continue to provide updates here as more information is available.

Nov 10, 00:00 UTC
Completed – The scheduled maintenance has been completed.

Nov 9, 21:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

If you experience a P1 issue unrelated to the ongoing maintenance and are unable to access in-app support, please email [email protected] with your company name, contact information, and a description of the issue.

Nov 6, 15:34 UTC
Update – Our maintenance efforts scheduled for November 10th from 06:00 UTC to 09:00 UTC have been rescheduled to November 9th from 21:00 UTC to 00:00 UTC.

Customers in the US & EU regions can expect a short service interruption at some point during this timeframe which may include anomalies for New Relic as described below:

– inability to render the New Relic UI

– inability to communicate with various APIs

– inability to complete a new user sign up

Please note, we do not anticipate impact to data ingest or alert notifications. All further updates will be posted here on our status page.

Oct 25, 15:49 UTC
Scheduled – We intend to perform maintenance on Sunday, November 10th from 06:00 UTC to 09:00 UTC (or Saturday, November 9th from 22:00 PST to 01:00 PST). Customers in the US & EU regions can expect a short service interruption at some point during this timeframe which may include anomalies for New Relic as described below:
– inability to render the New Relic UI
– inability to communicate with various APIs
– inability to complete a new user sign up

Please note, we do not anticipate impact to data ingest or alert notifications. All further updates will be posted here on our status page.

Nov 8, 16:25 UTC
Resolved – Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI.
Alert notifications were not impacted
This issue has been resolved and impacted services have returned to normal operations.

Nov 8, 15:53 UTC
Update – We are continuing to investigate this issue.

Nov 8, 15:49 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Nov 1, 03:11 UTC
Resolved – Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data.

The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

Nov 1, 02:34 UTC
Monitoring – We are seeing signs of recovery and will continue to monitor affected services.

Nov 1, 02:09 UTC
Identified – Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

Nov 1, 01:41 UTC
Update – We are continuing to investigate this interruption with our cloud provider.

Nov 1, 01:09 UTC
Investigating – Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data.

We are investigating this interruption and have escalated to our cloud provider.

Oct 31, 07:15 UTC
Resolved – Between 07:03 UTC and 07:15 UTC on October 31st, some customers in the US region may have experienced delayed or missing alert notifications. This issue has been resolved and impacted services have returned to normal operations.

Sep 27, 10:24 UTC
Resolved – We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.

Sep 27, 08:33 UTC
Update – We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.

Sep 27, 07:56 UTC
Update – We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.

Sep 27, 07:25 UTC
Update – We are continuing to investigate this issue.

Sep 27, 07:22 UTC
Update – We are investigating intermittent connectivity issues between some New Relic services.
Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.

Sep 27, 06:44 UTC
Update – Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications

Sep 27, 06:29 UTC
Update – We are continuing to investigate this issue.

Sep 27, 06:13 UTC
Investigating – Some customers in the US region may be experiencing login Irregularities in the US region