OpenAI

Dec 20, 11:30 PST
Resolved – Between 11:06 AM and 11:26 AM PST users were experiencing elevated error rates with Dall-e and Moderation API. We rolled out a fix and this issue is now resolved.

Dec 20, 11:13 PST
Investigating – We are currently investigating this issue.

Dec 19, 13:56 PST
Resolved – Between 12:26 PM and 01:52 PM PST users were experiencing invalid responses with structured outputs. We rolled out a fix and this issue is now resolved.

Dec 19, 13:25 PST
Investigating – We are currently investigating an issue with invalid responses from structured outputs and will provide more updates shortly.

Dec 19, 12:30 PST
Resolved – Between 7:06 AM and 12:12pm PST, users were unable to signup using their username and password. This was an outage caused by a third-party system and the issue is now fully resolved.

Dec 19, 11:55 PST
Update – We are currently looking into this issue. As a result, new user signups with a username and password are temporarily unavailable. We will share additional updates as soon as possible.

Dec 19, 10:07 PST
Update – We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password. As a workaround, users can still signup using their Google, Microsoft or Apple Account.

Dec 19, 09:47 PST
Update – We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password.

Dec 19, 08:01 PST
Update – This issue also impacts users signing up using a username and password.

Dec 19, 07:43 PST
Update – We are continuing to investigate this issue.

Dec 19, 07:24 PST
Investigating – We’re aware that some users are not receiving verification emails when logging into ChatGPT, leaving them blocked. We’re currently investigating.

Dec 17, 15:23 PST
Resolved – Between 12:37 PM and 03:17 PM PST some users experienced degraded performance on Advanced Voice Mode. The impact was that these conversations were not appearing in the conversation history. We have now mitigated the issue and recovered.

Dec 17, 14:44 PST
Update – We’re continuing to investigate the issue. Users can still have conversations in Advanced Voice Mode, but they will not appear in the conversation history when returning. We’ll provide updates as soon as we have more information.

Dec 17, 13:30 PST
Update – We are still investigating this issue.

Dec 17, 12:37 PST
Investigating – We are currently experiencing degraded performance of ChatGPT Advanced Voice. Some of the conversation transcripts might not show up in the conversation history.

Dec 16, 14:58 PST
Resolved – This incident has been resolved.

Dec 16, 14:54 PST
Monitoring – A fix has been deployed and the Fine-tuning API endpoints are no longer returning 500 responses.

Dec 16, 14:47 PST
Update – We are continuing to work on a fix for this issue.

Dec 16, 14:47 PST
Identified – Fine-tuning API endpoints (`/v1/fine_tuning/jobs/*`) are returning high rates of 500 responses. The issue has been identified and a fix is being rolled out.

Dec 13, 16:03 PST
Resolved – The issue has been resolved.

Starting at 6:35 AM PT, some customers experienced elevated error rates in the Vision API. A fix was implemented, and the issue was fully resolved at 3:58 PM PT.

Dec 13, 14:57 PST
Monitoring – A fix has been implemented and we are monitoring the results

Dec 13, 12:47 PST
Investigating – We are currently experiencing degraded performance for the Vision API. We are currently investigating and will post an update as soon as possible.

Dec 12, 23:56 PST
Resolved – Between 10:00pm PT on December 10 and 11:45pm PT on December 12, some API customers experienced invalid JSON schema outputs when using models gpt-4o and gpt-4o-2024-08-06 with Structured Outputs. A fix was implemented and the issue was fully resolved at 11:45pm.

Dec 12, 03:19 PST
Resolved – Between 01:55AM and 02:53AM PST we experienced some disruption to our service. The primary impact was that users were not able to login to ChatGPT or the API Playground. Some other requests may have been affected.

Dec 12, 02:57 PST
Monitoring – We’ve implemented a fix and are monitoring the impact.

Dec 12, 02:40 PST
Investigating – We are currently investigating some disruption to ChatGPT and the API.

Dec 11, 22:23 PST
Resolved – Between 3:16pm PST and 7:38pm PST on December 11, OpenAI’s services were unavailable. We began to see recovery for API traffic starting at approximately 5:40pm PST, and for ChatGPT and Sora around 6:50pm PST. We mitigated the issues at 7:38 pm PST, and all services are now fully operational.

OpenAI will run a full root-cause analysis of this outage and will share details on this page when complete.

Dec 11, 19:53 PST
Monitoring – API, ChatGPT, and Sora traffic has largely recovered. We are monitoring the situation to ensure full resolution.

Dec 11, 18:54 PST
Update – We are continuing to work towards remediation. API traffic recovery is ongoing and we are bringing ChatGPT traffic back up by region. Sora is partially beginning to recover.

Dec 11, 17:50 PST
Update – We are continuing to work towards remediation. API and ChatGPT traffic is partially recovered. Sora remains down.

Dec 11, 17:03 PST
Update – We are continuing to work on a fix for this issue.

Dec 11, 16:59 PST
Update – We are continuing to work on a fix for this issue.

Dec 11, 16:55 PST
Update – We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.

Dec 11, 16:24 PST
Update – ChatGPT, Sora, and the API remain down. We have identified the issue and are rolling out a remediation. We are working as fast as we can to return service to normal and apologize for the downtime.

Dec 11, 15:53 PST
Identified – We have reports of API calls returning errors, and difficulties logging in to platform.openai.com and ChatGPT. We have identified the issue and are working to roll out a fix.

Dec 11, 15:45 PST
Update – We are continuing to investigate this issue.

Dec 11, 15:42 PST
Update – We are continuing to investigate this issue.

Dec 11, 15:17 PST
Investigating – We are currently investigating the issue and will provide more updates shortly.

Dec 9, 07:23 PST
Resolved – Between 05:19AM and 07:05AM PST, some ChatGPT Enterprise features had degraded performance. The impact comprised of slow logins and degradation in performance of the Workspace Analytics tab, the Members tab, and the Compliance API. We have now mitigated the issue and recovered.

Dec 9, 07:10 PST
Monitoring – Error rates have once again returned to normal. We’re monitoring closely.

Dec 9, 06:56 PST
Update – We’re continuing to work on a resolution for this issue. In the meantime, users will still experience disruption to the previously mentioned features of ChatGPT Enterprise.

Dec 9, 06:20 PST
Identified – Unfortunately, performance on Workspace Analytics, the Compliance API, and Members tab has become degraded again. We’re working to restore normal performance.

Dec 9, 06:05 PST
Monitoring – We’re now recovered as of 05:44am PST. Login, Workplace Analytics, the Compliance API, and the Members tab for ChatGPT Enterprise are now all functioning as normal. We’re continuing to monitor.

Dec 9, 05:50 PST
Identified – We’ve identified the root cause and have begun mitigation. We’re observing an improvement in performance.

Dec 9, 05:42 PST
Investigating – We’re aware of some disruption to ChatGPT Enterprise. Users may experience slowness during login. We are also investigating degraded performance on Workspace Analytics, the Compliance API, and the Members tab. Issues began at 05:19AM PST.