Nov 25, 16:15 PST
Resolved – This issue has now been resolved.
Starting at 10:20am PT, customers experienced elevated errors on ChatGPT and API.
ChatGPT was mostly recovered by 11:55am PT, with some free plan customers continuing to experience issues until 1:20pm PT.
API performance was recovered for most customers by 1:30pm PT, with a smaller number of customers continuing to experience issues until 3:45pm PT.
Nov 25, 15:03 PST
Monitoring – We have implemented a fix for all API models with the exception of ‘gpt-4-1106-preview’, which we are continuing to work on. We are continuing to monitor performance for across all APIs as well as ChatGPT, and will post an update as soon as able.
Nov 25, 14:27 PST
Update – We have resolved issues surrounding ChatGPT. Some GPT-4 class models (excluding 4o class) accessed by API may continue to experience elevated errors. We are continuing to work towards resolution, and will provide an update as soon as able.
Nov 25, 13:21 PST
Update – We are continuing to work towards resolving the issue, and will provide an update as soon as possible.
Nov 25, 12:18 PST
Update – We are continuing to work towards resolving the issue, and will provide an update as soon as possible.
Nov 25, 11:33 PST
Update – We have identified that this issue may also cause elevated errors in the API. We are continuing to work towards implementing a fix.
Nov 25, 11:11 PST
Identified – We have identified the root cause of this issue, and are currently working to implement a fix.
Nov 25, 11:03 PST
Investigating – We are currently experiencing elevated error rates for ChatGPT. We are currently investigating.