OpenAI – ChatGPT users having issues with file uploads

Dec 6, 22:50 PST
Resolved – This incident has been resolved.

Dec 6, 22:36 PST
Update – We are continuing to monitor for any further issues.

Dec 6, 22:35 PST
Monitoring – A fix has been implemented and we are monitoring the results.

Dec 6, 22:09 PST
Identified – The issue has been identified and a fix is being implemented.

Dec 6, 21:29 PST
Investigating – We are currently investigating an issue where ChatGPT users are having issues with file uploads. This only affects 4o models.

OpenAI – API & ChatGPT Performance Degradation

Dec 4, 18:21 PST
Resolved – This incident has been resolved.

Dec 4, 18:00 PST
Update – We are continuing to monitor for any further issues. Please contact support via help.openai.com if any issues persist with ChatGPT or the API.

Dec 4, 17:49 PST
Update – The issue has been mitigated and we are continuing to monitor and verify that the entire system is returning to full operation.

Dec 4, 16:29 PST
Update – The issue has reappeared and may be affecting both API and ChatGPT. We are investigating the issue.

Dec 4, 16:10 PST
Update – We are continuing to monitor for any further issues.

Dec 4, 16:08 PST
Monitoring – We experienced a brief period of degraded API performance from approximately 3:45 PM to 3:50 PM PT. Performance has stabilized and we are currently monitoring. We will post an update once we have confirmed the issue has been fully resolved.

OpenAI – ChatGPT & API Unable to Generate Images

Dec 3, 17:27 PST
Resolved – The issue has been resolved.

Starting at 4:20 PM PT, some customers experienced errors when attempting to generate images from ChatGPT and the API. A fix was implemented, and the issue was fully resolved at 5:15 PM PT.

Dec 3, 17:05 PST
Monitoring – We have implemented a fix and the issue appears to be resolved. We will continue to monitor performance, and will update once we have confirmed resolution.

Dec 3, 16:55 PST
Investigating – We are currently experiencing an issue where requests to ChatGPT & API are unable to create images. We are currently investigating and will post an update as soon as able.

OpenAI – Degraded Performance in Assistants API

Dec 2, 11:25 PST
Resolved – The issue has now been resolved.

Starting at 10:40AM PT, some customers experienced an elevated error rate in the Assistants API. A fix was introduced, and performance was stabilized at 10:52 AM PT.

Dec 2, 11:13 PST
Monitoring – A fix has been implemented and performance has normalized. We will continue to monitor.

Dec 2, 11:00 PST
Investigating – We are currently experiencing degraded performance for the Assistants API. We are currently investigating and will post an update as soon as possible.

OpenAI – File upload failing for ChatGPT users

Nov 27, 23:15 PST
Resolved – This incident has been resolved.

Nov 27, 22:17 PST
Monitoring – A fix has been implemented and we are monitoring the results.

Nov 27, 22:06 PST
Identified – The issue has been identified and a fix is being implemented.

Nov 27, 21:39 PST
Investigating – We are currently investigating an elevated file upload errors affecting ChatGPT users

OpenAI – Elevated Errors in API

Nov 26, 11:30 PST
Resolved – We experienced a brief period of elevated errors for API requests between approximately 10:45 AM – 11:15 AM PT.

OpenAI – Elevated Error Rate for ChatGPT and API

Nov 25, 16:15 PST
Resolved – This issue has now been resolved.
Starting at 10:20am PT, customers experienced elevated errors on ChatGPT and API.
ChatGPT was mostly recovered by 11:55am PT, with some free plan customers continuing to experience issues until 1:20pm PT.
API performance was recovered for most customers by 1:30pm PT, with a smaller number of customers continuing to experience issues until 3:45pm PT.

Nov 25, 15:03 PST
Monitoring – We have implemented a fix for all API models with the exception of ‘gpt-4-1106-preview’, which we are continuing to work on. We are continuing to monitor performance for across all APIs as well as ChatGPT, and will post an update as soon as able.

Nov 25, 14:27 PST
Update – We have resolved issues surrounding ChatGPT. Some GPT-4 class models (excluding 4o class) accessed by API may continue to experience elevated errors. We are continuing to work towards resolution, and will provide an update as soon as able.

Nov 25, 13:21 PST
Update – We are continuing to work towards resolving the issue, and will provide an update as soon as possible.

Nov 25, 12:18 PST
Update – We are continuing to work towards resolving the issue, and will provide an update as soon as possible.

Nov 25, 11:33 PST
Update – We have identified that this issue may also cause elevated errors in the API. We are continuing to work towards implementing a fix.

Nov 25, 11:11 PST
Identified – We have identified the root cause of this issue, and are currently working to implement a fix.

Nov 25, 11:03 PST
Investigating – We are currently experiencing elevated error rates for ChatGPT. We are currently investigating.

OpenAI – ChatGPT currently unavailable

Nov 8, 17:47 PST
Resolved – This issue has now been resolved. Between 4:06pm and 4:30pm PT, ChatGPT was unavailable to all users. Access was restored to most users by 4:34, with a small number of customers still experiencing issues until 5pm.

Nov 8, 17:17 PST
Monitoring – A fix has been implemented and we are monitoring results. Most users should already see access to ChatGPT restored.

Nov 8, 17:06 PST
Update – We are continuing to work on the fix for our issue. Thank you for your patience.

Nov 8, 16:37 PST
Identified – We have identified the root cause of this issue, and are currently working to implement a fix.

Nov 8, 16:13 PST
Investigating – We are aware of an issue which has resulted in ChatGPT being unavailable. We are currently investigating and working to restore functionality as soon as possible.

OpenAI – Increased errors for ChatGPT

Nov 7, 23:40 PST
Resolved – This incident has been resolved. The issue started November 7, 2024 at 9pm PT and ended November 7, 2024 on 11pm PT.

Nov 7, 22:31 PST
Monitoring – A fix has now been implemented, and we’re monitoring impact. Most formerly impacted users should already be seeing improved performance.

Nov 7, 22:22 PST
Identified – We have identified the root cause of the issue and are working on implementing a fix

Nov 7, 21:41 PST
Investigating – We are currently investigating an increased rate of errors for users of ChatGPT