Dec 11, 22:23 PST
Resolved – Between 3:16pm PST and 7:38pm PST on December 11, OpenAI’s services were unavailable. We began to see recovery for API traffic starting at approximately 5:40pm PST, and for ChatGPT and Sora around 6:50pm PST. We mitigated the issues at 7:38 pm PST, and all services are now fully operational.
OpenAI will run a full root-cause analysis of this outage and will share details on this page when complete.
Dec 11, 19:53 PST
Monitoring – API, ChatGPT, and Sora traffic has largely recovered. We are monitoring the situation to ensure full resolution.
Dec 11, 18:54 PST
Update – We are continuing to work towards remediation. API traffic recovery is ongoing and we are bringing ChatGPT traffic back up by region. Sora is partially beginning to recover.
Dec 11, 17:50 PST
Update – We are continuing to work towards remediation. API and ChatGPT traffic is partially recovered. Sora remains down.
Dec 11, 17:03 PST
Update – We are continuing to work on a fix for this issue.
Dec 11, 16:59 PST
Update – We are continuing to work on a fix for this issue.
Dec 11, 16:55 PST
Update – We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.
Dec 11, 16:24 PST
Update – ChatGPT, Sora, and the API remain down. We have identified the issue and are rolling out a remediation. We are working as fast as we can to return service to normal and apologize for the downtime.
Dec 11, 15:53 PST
Identified – We have reports of API calls returning errors, and difficulties logging in to platform.openai.com and ChatGPT. We have identified the issue and are working to roll out a fix.
Dec 11, 15:45 PST
Update – We are continuing to investigate this issue.
Dec 11, 15:42 PST
Update – We are continuing to investigate this issue.
Dec 11, 15:17 PST
Investigating – We are currently investigating the issue and will provide more updates shortly.