Box – [Critical] Issues with the Admin Console

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Dec 10, 16:00 PST
Resolved – Between 4:01PM and 4:26PM on 12/10/24, we experienced an issue with the Box Admin Console. During this time, users may have experienced an issue with the Admin Console failing to load.

Categories Box

Atlassian Analytics – Jira issue query errors

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Dec 10, 23:15 UTC
Resolved – The incident is resolved

Dec 10, 22:42 UTC
Monitoring – A fix has been made and we’re monitoring it’s stability

Dec 10, 21:33 UTC
Identified – We’ve identified the issue and are working to deploy a fix.

Dec 10, 20:41 UTC
Investigating – We are currently investigating an issue with querying Jira data in Atlassian Analytics.

Instructure – Our support phone provider has run into an issue that is causing us to not receive user’s calls. We are working with them to resolve this. For now please contact support via email, or our online chat.

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Dec 10, 13:21 MST
Monitoring – A fix has been implemented and we are monitoring the results.

Dec 10, 14:30 MST
Resolved – This incident has been resolved.

Dec 10, 13:05 MST
Identified – The issue has been identified and a fix is being implemented.

New Relic – Dashboard Creation Issues – US and EU region

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Dec 10, 11:17 UTC
Resolved – Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Dec 10, 10:57 UTC
Update – We are investigating an issue that may impact the creation of new dashboards for customer accounts in the US and EU regions

Dec 10, 10:53 UTC
Update – We are continuing to investigate this issue.

Dec 10, 10:50 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.