Atlassian Developer – Categories and keywords are missing in some Marketplace apps

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Nov 10, 13:47 UTC
Resolved – The incident has been resolved and monitoring did not identify any further issues.

Nov 8, 21:15 UTC
Identified – The issue has been identified the the team is working on fixing the issue. The missing data has been restored for the reported apps so far.
The team continue to identify any further impact – beyond the reported apps – and will take the corrective action, if needed. The issue remains under investigation and correction mode.

Nov 8, 19:09 UTC
Investigating – Some of the Marketplace apps are missing the categories and keywords information. The team is investigating the issue at the moment and will share the next update soon.

New Relic – Scheduled Maintenance for the US & EU Regions – November 9th from 21:00 UTC to 00:00 UTC

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Nov 10, 00:00 UTC
Completed – The scheduled maintenance has been completed.

Nov 9, 21:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

If you experience a P1 issue unrelated to the ongoing maintenance and are unable to access in-app support, please email [email protected] with your company name, contact information, and a description of the issue.

Nov 6, 15:34 UTC
Update – Our maintenance efforts scheduled for November 10th from 06:00 UTC to 09:00 UTC have been rescheduled to November 9th from 21:00 UTC to 00:00 UTC.

Customers in the US & EU regions can expect a short service interruption at some point during this timeframe which may include anomalies for New Relic as described below:

– inability to render the New Relic UI

– inability to communicate with various APIs

– inability to complete a new user sign up

Please note, we do not anticipate impact to data ingest or alert notifications. All further updates will be posted here on our status page.

Oct 25, 15:49 UTC
Scheduled – We intend to perform maintenance on Sunday, November 10th from 06:00 UTC to 09:00 UTC (or Saturday, November 9th from 22:00 PST to 01:00 PST). Customers in the US & EU regions can expect a short service interruption at some point during this timeframe which may include anomalies for New Relic as described below:
– inability to render the New Relic UI
– inability to communicate with various APIs
– inability to complete a new user sign up

Please note, we do not anticipate impact to data ingest or alert notifications. All further updates will be posted here on our status page.

Bitbucket – Scheduled maintenance for Bitbucket storage

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Nov 9, 20:37 UTC
Completed – The scheduled maintenance has been completed.

Nov 9, 16:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 17:26 UTC
Scheduled – Bitbucket Cloud is planning maintenance that will impact a sub-set of repositories. Impacted repositories will be available in read only state to customers, between 16:00 UTC – 22:00 UTC on Saturday, November 9th, 2024.

If your repository is impacted by maintenance, you will see a banner in Bitbucket UI. Any attempts to write data into the repository will return an error message until maintenance is completed.

Please wait until the completion of the maintenance window to resume normal operation.

OpenAI – ChatGPT currently unavailable

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Nov 8, 17:47 PST
Resolved – This issue has now been resolved. Between 4:06pm and 4:30pm PT, ChatGPT was unavailable to all users. Access was restored to most users by 4:34, with a small number of customers still experiencing issues until 5pm.

Nov 8, 17:17 PST
Monitoring – A fix has been implemented and we are monitoring results. Most users should already see access to ChatGPT restored.

Nov 8, 17:06 PST
Update – We are continuing to work on the fix for our issue. Thank you for your patience.

Nov 8, 16:37 PST
Identified – We have identified the root cause of this issue, and are currently working to implement a fix.

Nov 8, 16:13 PST
Investigating – We are aware of an issue which has resulted in ChatGPT being unavailable. We are currently investigating and working to restore functionality as soon as possible.

Klaviyo – Segmentation and Estimated Recipient Count Maintenance

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Nov 8, 17:30 EST
Completed – The scheduled maintenance has been completed.

Nov 8, 17:00 EST
Update – Scheduled maintenance is still in progress. We will provide updates as necessary.

Nov 8, 15:55 EST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 8, 15:52 EST
Scheduled – Between 4 PM and 5:30 PM Eastern Time, due to routine maintenance, some customers may experience delays or temporary disruptions in the Recipient screen within Campaigns. In this scenario, functionality should be restored with a page refresh.

Additionally, delays may occur in scheduling campaigns and in updating segments in real time.

Performance is expected to return to normal service levels at 6 PM. We will keep this incident up to date as we work through maintenance and restore regular service.

Asana – Issues in some regions

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Nov 8, 21:08 UTC
Resolved – This incident has been resolved.

Nov 8, 20:55 UTC
Monitoring – A fix has been implemented and we are monitoring the results.

Nov 8, 20:48 UTC
Update – We are continuing to work on a fix for this issue.

Nov 8, 20:46 UTC
Identified – We are experiencing issues in regions other than the US due to a network issue. We’ve identified the problem and are working on a fix.

New Relic – Alert Destinations UI Irregularities – US Region

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Nov 8, 16:25 UTC
Resolved – Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI.
Alert notifications were not impacted
This issue has been resolved and impacted services have returned to normal operations.

Nov 8, 15:53 UTC
Update – We are continuing to investigate this issue.

Nov 8, 15:49 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Box – [Major] Issues with opening PowerPoint files in Box for Office Online

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Nov 8, 06:40 PST
Resolved – After further monitoring, this incident is now considered resolved. You should now be able to open PowerPoint files with Box For Office Online. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Nov 8, 05:12 PST
Update – We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

Nov 7, 23:44 PST
Update – We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

Nov 7, 18:49 PST
Update – We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

Nov 7, 11:57 PST
Update – We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.

Nov 7, 10:53 PST
Investigating – Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.

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