GitLab – Redis Cluster Saturation

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December 18, 2024 15:05 UTC
Investigating – We’re experiencing saturation in our Redis cluster. The investigation is still ongoing. Users might get 500 errors intermittently. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19025

December 18, 2024 15:48 UTC
Monitoring – We have identified the cause of the issue and have taken the necessary measures to mitigate it. We are now monitoring Redis before marking the incident as resolved. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19025

December 18, 2024 16:30 UTC
Resolved – We have confirmed our mitigation efforts were successful. We are now marking this incident as resolved. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19025

Supabase – Maintenance required on Supavisor in multiple regions.

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Dec 18, 14:00 UTC
Completed – The scheduled maintenance has been completed.

Dec 18, 12:00 UTC
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 17, 11:46 UTC
Scheduled – We will be performing maintenance on Supavisor on 2024-12-18 at 12:00UTC.

The following regions will be affected:

* ap-east-1
* ca-central-1
* eu-west-3
* sa-east-1

Connections to Supavisor in the effected regions may be temporarily disconnected during this period as we perform this required maintenance.

Jira Work Management – Issues with attachments, including viewing previews, downloading and uploading

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Dec 18, 13:36 UTC
Resolved – This incident has been resolved.

Dec 18, 13:13 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:58 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:54 UTC
Identified – We have identified the issue and we are working to fix the issue.

Bitbucket – Issues with attachments, including viewing previews, downloading and uploading

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Dec 18, 13:35 UTC
Resolved – This incident has been resolved.

Dec 18, 13:15 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:53 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:51 UTC
Identified – We have identified the issue and we are working to fix the issue.

Confluence – Issues with attachments, including viewing previews, downloading and uploading

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Dec 18, 13:35 UTC
Resolved – This incident has been resolved.

Dec 18, 13:11 UTC
Monitoring – A fix has been implemented and we are monitoring the result.

Dec 18, 12:59 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:52 UTC
Update – We are continuing to work on a fix for this issue.

Dec 18, 12:50 UTC
Identified – We have identified the issue and we are working to fix the issue.

New Relic – UI Irregularities

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Dec 18, 09:47 UTC
Resolved – Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Dec 18, 09:34 UTC
Update – Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time.

If you would like to create a support case linked to this issue please send an email to [email protected] and a support case will be created for you.

Dec 18, 09:24 UTC
Update – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Dec 18, 09:18 UTC
Investigating – We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.