Snowflake

Dec 19, 07:53 PST
Resolved – Current status: We’ve implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.

Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024

Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.

A root cause analysis (RCA) document will be published within seven business days.

Dec 19, 06:38 PST
Monitoring – Current status: We’ve implemented the fix for this issue, and we’ll continue to monitor the environment until we’re confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.

Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024

Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.

Dec 19, 05:45 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.

Incident start time: 12:10 UTC December 19, 2024

Dec 17, 17:13 PST
Resolved – Current status: We’ve implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024

Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.

A root cause analysis (RCA) document will be published within seven business days.

Dec 17, 16:31 PST
Monitoring – Current status: We’ve implemented the fix for this issue, and we’ll continue to monitor the environment until we’re confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024

Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.

Dec 17, 15:43 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. The current investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database. We’ll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

Dec 17, 14:42 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. We’ll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

Dec 17, 13:50 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. We’ll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

Dec 17, 13:03 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

Dec 7, 10:01 PST
Completed – The scheduled maintenance has been completed.

Dec 7, 09:01 PST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 3, 04:01 PST
Scheduled – As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance, on the AWS – GovCloud (US-West) region, to update its underlying database to maintain system currency.

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled 60-minute window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.

Dec 7, 10:00 PST
Completed – The scheduled maintenance has been completed.

Dec 7, 09:00 PST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 3, 03:57 PST
Scheduled – As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance to update its underlying database to maintain system currency. This will take place, for the listed regions, at the times below:

01:00 AM – 02:00 AM SST, December 8, 2024
Azure – Southeast Asia (Singapore)

02:00 AM – 03:00 AM JST, December 8, 2024
Azure – Japan East (Tokyo, Saitama)

04:00 AM – 05:00 AM AEDT, December 8, 2024
Azure – Australia East (New South Wales)

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled 60-minute window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.

Nov 23, 20:00 PST
Completed – The scheduled maintenance has been completed.

Nov 23, 19:00 PST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 19, 08:48 PST
Scheduled – As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance, on the AWS – GovCloud (US-West) and AWS GovCloud – DoD regions, to update its underlying database to maintain system currency.

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled 60-minute window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.

Nov 16, 20:00 PST
Completed – The scheduled maintenance has been completed.

Nov 16, 19:00 PST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 08:39 PST
Scheduled – As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance to update its underlying database to maintain system currency.

How will this affect my service?
To complete this maintenance, the Snowsight and Open Catalog UIs will briefly be unavailable for up to 15 minutes within the scheduled 60-minute window. While we’re unable to specify the exact timing of this, all other Snowflake services and features will remain fully operational during the window.

Nov 12, 23:09 PST
Resolved – Current status: We’ve coordinated with our third-party service provider to implement the fix for this issue, and we’ve monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses for the duration of the issue.

Incident start time: 01:00 UTC November 13, 2024
Incident end time: 07:00 UTC November 13, 2024

Preliminary root cause: An update performed by the cloud service provider (CSP), intended to improve network services, caused DNS resolution issues inside an Azure store, which in turn caused virtual warehouse provisioning issues.

A root cause analysis (RCA) document will be published within ten business days.

Nov 12, 22:38 PST
Update – Current status: We’re continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. While the service provider does not currently have an ETA available, our telemetry indicates improvements in service in Azure – West Europe (Netherlands) and Azure – East US 2 (Virginia). We will provide another update within two hours.

Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.

Incident start time: 01:00 UTC November 13, 2024

Nov 12, 21:27 PST
Update – We are continuing to work on a fix for this issue.

Nov 12, 20:40 PST
Update – Current status: We’re continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. There is not currently an ETA available from the service provider. We’ll provide another update within two hours.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 01:00 UTC November 13, 2024

Nov 12, 19:34 PST
Identified – Current status: We’ve identified an issue with a third-party service provider, and we’re coordinating with the provider to develop and implement a fix to restore service. We’ll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 01:00 UTC November 13, 2024

Nov 12, 19:08 PST
Update – Current status: We’re continuing to investigate to determine the source of the issue. We’ll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 01:00 UTC November 13, 2024

Nov 12, 18:00 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries

Nov 4, 13:31 PST
Resolved – Current status: We’ve implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:23 UTC November 04, 2024
Incident end time: 20:10 UTC November 04, 2024

Preliminary root cause: We identified a recent network configuration change that resulted in an increase in connectivity failures. We reverted the configuration change to restore service.

A root cause analysis (RCA) document will be published within seven business days.

Nov 4, 13:11 PST
Monitoring – Current status: We’ve implemented the fix for this issue, and we’ll continue to monitor the environment until we’re confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:23 UTC November 04, 2024
Incident end time: 20:11 UTC November 04, 2024

Preliminary root cause: We identified a recent network configuration change that resulted in an increase in connectivity failures. We reverted the configuration change to restore service.

Nov 4, 12:22 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.

Nov 2, 02:00 PDT
Completed – The scheduled maintenance has been completed.

Nov 2, 01:00 PDT
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 30, 09:50 PDT
Scheduled – As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing planned maintenance to update its underlying database to maintain system currency.

How will this affect my service?
During the stated maintenance window, the Snowsight and Open Catalog UIs will become unavailable for up to 60 minutes. Other Snowflake services and features will not be affected by the maintenance.