Dec 17, 17:13 PST
Resolved – Current status: We’ve implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
A root cause analysis (RCA) document will be published within seven business days.
Dec 17, 16:31 PST
Monitoring – Current status: We’ve implemented the fix for this issue, and we’ll continue to monitor the environment until we’re confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
Dec 17, 15:43 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. The current investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database. We’ll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 14:42 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. We’ll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 13:50 PST
Update – Current status: We’re continuing to investigate the issue with Snowflake Data Cloud. We’ll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Dec 17, 13:03 PST
Investigating – Current status: We’re investigating an issue with Snowflake Data Cloud. We’ll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024