Twilio

Dec 14, 17:01 PST
Completed – The scheduled maintenance has been completed.

Dec 14, 13:00 PST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 10, 18:49 PST
Scheduled – In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Mail Sending, Dec 14th, from 1PM-6PM PT. During this time, Mail Sending might experience elevated latency. Thank you for your patience through this maintenance.

Dec 4, 21:58 PST
Resolved – Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Dec 4, 21:44 PST
Update – We are continuing to monitor for any further issues.

Dec 4, 21:35 PST
Monitoring – Starting around 01:23 PM PST on 12-04-2024, our engineers began investigating an issue with mail send. Few customers may have experienced the following error ‘We cannot allow you to access SendGrid because you appear to be located in an embargoed region’ when trying to send emails. Our engineers are implementing a fix and are monitoring system performance.

Nov 22, 07:51 PST
Resolved – Our engineers have concluded the monitoring status and now all services are back to normal. Links can now be accessed. This incident is officially resolved.

Nov 22, 07:32 PST
Monitoring – Our engineers have applied a fix and are currently monitoring the results of all services. We’ll be monitoring the fix and provide more updates as soon as they become available.

Nov 22, 06:49 PST
Update – We are continuing to investigate this issue, our engineers are actively looking to understand the root cause and we will be providing updates as soon as they become available.

Nov 22, 04:52 PST
Investigating – Starting around 3 AM on 22nd November, 2024 our engineers began investigating an issue with clicking SSL click tracked links in emails wherein the recipients are receiving 500 Origin Error. The origin server is not reachable or returns an error.

The issue has only been observed so far for customers using KeyCDN for their SSL click tracking configuration.

Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

Nov 21, 02:23 PST
Resolved – Our engineers have monitored the fix and confirmed the issue with click tracking has been resolved. All services are now operating normally at this time.

Nov 21, 01:53 PST
Investigating – As of approximately 1:30 AM PST on Thursday, November 21, 2024, our engineers began investigating an issue impacting Click Tracking URLs using ‘ct.sendgrid.net’.

This issue affects customers who have enabled click tracking but have not configured link branding.

This does not affect mail send.

Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

Nov 19, 09:44 PST
Resolved – This incident has been resolved. All systems are operating normally at this time.

Nov 19, 08:48 PST
Monitoring – Our engineers have applied a fix and are monitoring the results, we will provide an update in an hour or as soon as more updates become available

Nov 19, 07:22 PST
Investigating – Starting 6:43 AM PT (exact time will be determined soon), our engineers began investigating issues when accessing the account using credentials as username and password. When adding the right credentials, users receive an error of ‘Your username or password is invalid’.

This is only affecting password users, meaning that SSO users are not affected.

This does not affect mail send.

Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.

Nov 16, 15:54 PST
Resolved – This incident has been resolved.

Nov 16, 15:37 PST
Monitoring – A fix has been implemented and we are monitoring the results.

Nov 16, 15:06 PST
Identified – The issue has been identified and a fix is being implemented.

Nov 16, 14:34 PST
Investigating – Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Nov 15, 03:00 PST
Resolved – On 11/15/24 from 6:05 AM (PST) to 6:29 AM (PST), we experienced an issue with email delays for customers. This issue has been mitigated and resolved. All services are now operating normally at this time.