HubSpot – Snowflake views and tables were unavailable for some users

Jan 10, 10:59 EST
Resolved – Between 5:15 AM EST (UTC -05:00) on Jan 6, 2025 and 8:00 AM EST (UTC -05:00) on Jan 10, 2025, some customers experienced issues with Snowflake views and tables. This was caused by a HubSpot bug that temporarily removed user access to Snowflake tables and views. As of 8:00 AM EST (UTC -05:00) on Jan 10, 2025, Snowflake is working properly and the incident has been fully resolved.

Google Cloud – RESOLVED: Data Ingestion feeds errors while using SecOps

Incident began at 2025-01-09 22:20 and ended at 2025-01-10 00:46 (all times are US/Pacific).

The issue with Chronicle Security has been resolved for all affected users as of Friday, 2025-01-10 00:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.


Affected products: Chronicle Security

Affected locations: Tokyo (asia-northeast1), Mumbai (asia-south1), Singapore (asia-southeast1), Sydney (australia-southeast1), Multi-region: europe, Turin (europe-west12), London (europe-west2), Frankfurt (europe-west3), Zurich (europe-west6), Paris (europe-west9), Doha (me-central1), Dammam (me-central2), Tel Aviv (me-west1), Toronto (northamerica-northeast2), São Paulo (southamerica-east1), Multi-region: us

Jira Work Management – Component field value not available

Jan 10, 04:02 UTC
Resolved – Between 11:30:00 UTC on 9/Jan/25 to 2:30:00 UTC on 10/Jan/25, we experienced a problem displaying the component values in Jira, Jira Work Management and Jira Service Management for some customers. The issue has been resolved and the service is operating normally.

Jan 9, 23:19 UTC
Update – We are continuing to investigate why components are not appearing for some users and will provide updates as we learn more.

Jan 9, 21:53 UTC
Investigating – We have identified an incident that caused the components to disappear from the field and affected our Jira, Jira work management, and Jira Service Desk Cloud customers. As of now, we do not have a root cause for the incident. We are investigating and will post updates within the next hour.